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Client Support Specialist
2 months ago
ThermAll Heating, Cooling and Electric is seeking a friendly and customer-focused individual to manage our communication channels and provide exceptional support to our clientele. If you are eager to enhance your administrative capabilities and play a vital role in a smoothly operating office, you might be the ideal full-time Customer Service Rep we are looking for.
WHAT WE PROVIDE
Our Customer Service Rep earns a competitive wage of $22.00/hour, based on experience.
We prioritize the well-being of our employees, which is why we offer a range of benefits and perks:
- Annual performance bonuses
- 75% coverage for medical insurance
- Fully covered dental and vision plans
- A 401(k) retirement plan with company matching
- Profit-sharing opportunities
- Paid vacation and sick leave
REQUIREMENTS
Success in this administrative position hinges on your accuracy, organizational skills, and positive demeanor. You will engage in various office tasks, including data entry, order management, and customer support. By communicating with clients via email and phone, you will ensure effective interactions, assist in resolving issues, maintain account records, and inform them about our latest promotions and offers. Your role will also involve helping customers with returns and payment processing. As you manage data entry and update our records, you will take pride in contributing to our customer service excellence.
We are looking for candidates who meet the following criteria:
- At least 1 year of relevant office administration education or equivalent experience
- Proficiency in computer applications such as MS Word, Excel, and PowerPoint
- Strong phone etiquette and communication skills, with the ability to learn business telephone systems
- Excellent interpersonal abilities
- A high school diploma or equivalent
- Capability to perform physical tasks, including sitting, standing, using a computer, and lifting up to 25 pounds
ABOUT US
Since our establishment in 1988, we have been dedicated to providing top-notch residential indoor comfort services in our service areas. Our clients trust us for their needs, whether it involves furnace repairs, UV air sanitizer installations, duct sealing, or a variety of other services. We stand behind our work with a complete satisfaction guarantee and are committed to punctuality and efficiency.
APPLICATION PROCESS
If you are ready to showcase your data entry skills and gain valuable administrative experience, we encourage you to apply for the Customer Service Rep position through our streamlined application process.
