Customer Service Representative

2 days ago


Lexington, Massachusetts, United States Bella Sante Full time
Job Summary

Bella Sante is seeking a highly skilled and customer-focused individual to join our Guest Services Team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our guests, answering their questions, and resolving any issues that may arise.

Key Responsibilities
  • Respond to a high volume of incoming calls and guest inquiries in a courteous and professional manner
  • Book and/or change guest appointments, answer questions on products and services, and promote/upgrade clients on services and special promotions
  • Resolve customer issues, confirm identity of caller and details of future appointment(s) to ensure requests are correct
  • Enter confidential personal and financial information into software system with a high rate of accuracy
  • Comply with federal and local laws in ensuring guest privacy
  • Make out-bound calls to confirm and/or reschedule appointments when necessary
Requirements
  • Strong computer skills necessary; appointment booking software knowledge preferred but not required
  • Ability to quickly analyze needs and at ease with verbal discussions and answering questions
  • Superior customer service skills; ability to stay composed and calm
  • Employs strong interpersonal skills in order to handle difficult calls courteously and professionally
  • Enjoy consistency and thrive on routine, focused on delivering quality service
  • Comfortable working in a detail-driven environment
  • Ability to document calls in accordance with departmental policies
  • Works with peers to solve problems and promotes teamwork
  • Embrace Bella Sante's philosophy, CARE standards, and mission
  • Meets or exceeds department's quality and productivity goals
  • Flexible with day and evening shifts and some weekends

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