Service Writer
2 weeks ago
Service Writer Opportunity at The Larson Group
The Larson Group Peterbilt is seeking a skilled Service Writer to provide exceptional customer service and support to our service department. As a Service Writer, you will be responsible for greeting and consulting with service customers, coordinating and communicating with the service department, and performing various tasks with the warranty department.
What We Offer:
- Competitive compensation and benefits package
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Responsibilities:
- Open and close work orders, providing detailed information and ensuring accuracy
- Record, adjust, and report mechanics time for work orders and payroll
- Assist with phone calls and customer inquiries
- Resolve customer complaints and concerns
- Schedule appointments and coordinate with technicians
- Supervise and assist technicians with diagnosis and repairs
- Assist with warranty repair paper flow and documentation
- Consult with the parts department on special order parts and sublet repairs
- Communicate with the service manager on customer complaints and technician issues
Qualifications:
- High school diploma or equivalent required
- College degree or certificate from a trade school preferred
- Experience in a dealership service shop environment preferred
Equal Opportunity Employer: The Larson Group is an equal opportunity employer and welcomes applications from diverse candidates.
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