Service Writer

7 days ago


Louisville, Kentucky, United States The Larson Group Full time
Service Writer Opportunity at The Larson Group Peterbilt

The Larson Group Peterbilt is seeking an experienced Service Writer to join our team. As a Service Writer, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our service department.

Key Responsibilities:
  • Greet and consult service customers about their problems, providing solutions and assistance as needed.
  • Assist in the coordination and communication of the service department, ensuring timely and efficient completion of work orders.
  • Record, adjust, and report mechanics time for work orders and payroll, maintaining accurate records and ensuring compliance with company policies.
  • Help cover phone calls for the Service Department, providing support and answering customer inquiries.
  • Resolve customer complaints in a professional and courteous manner, ensuring customer satisfaction and loyalty.
  • Schedule appointments and manage the service schedule, ensuring efficient use of technician time and resources.
  • Supervise and assist technicians with the diagnosis and repair of jobs, providing guidance and support as needed.
  • Assist with warranty repair paper flow, ensuring timely and accurate processing of warranty claims.
  • Check in new trucks delivered to the shop, completing the necessary paperwork and ensuring accurate documentation.
  • Consult with the parts department on special order parts and sublet repairs, ensuring timely and accurate delivery of parts and services.
  • Instruct the following shift's service writer on any special instructions and appointments, ensuring seamless communication and handover.
  • Keep the Service Manager informed of all customer complaints and technician problems, ensuring prompt attention and resolution.
Requirements:
  • High School Diploma required; College degree or certificate from a trade school preferred.
  • Experience in a dealership service shop environment preferred, but not required.
  • Strong communication and interpersonal skills, with the ability to work effectively with customers, technicians, and other team members.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Strong problem-solving skills, with the ability to think critically and resolve customer complaints in a professional manner.

The Larson Group Peterbilt offers a competitive compensation package, including paid time off, paid holidays, medical, dental, and basic life insurance, 401K with employer contribution, and bi-weekly pay schedule. We are an equal opportunity employer and welcome applications from diverse candidates.


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