Network Operations Director

4 days ago


Hicksville, New York, United States AV Staffing Solutions Full time
Network Operations Manager

We are seeking a highly skilled Network Operations Manager to lead our NOC. The ideal candidate will have extensive experience in network operations, service management, or a similar technical leadership role.

Key Responsibilities:
  • Team Management: Supervise and mentor the NOC team; oversee daily operations and support team development.
  • Service Delivery: Resolve technical issues, monitor performance metrics, and manage SLAs to meet client expectations.
  • Tech Oversight: Ensure high standards in network and VoIP support, collaborate on complex issues, and optimize monitoring tools.
  • Process Enhancement: Implement best practices and maintain documentation for NOC processes.
  • Client Collaboration: Handle escalations, and work with field technicians and clients to align services with their needs.
Requirements:
  • Leadership Experience: Proven experience in NOC management, service management, or a similar technical leadership role.
  • Tech Knowledge: Strong technical knowledge of network operations and VoIP systems, with a focus on support processes.
  • Development Skills: Demonstrated skills in managing and developing technical teams.
  • Problem-Solving Abilities: Excellent problem-solving abilities and experience with advanced troubleshooting.
  • Network Monitoring Tools: Familiarity with network monitoring tools and performance metrics.
  • Communication Skills: Strong communication skills and experience in client and internal stakeholder management.
  • Certifications: Relevant certifications (e.g., CCNA, CompTIA Network+) are advantageous.

Estimated Salary: 75000-85000 per year



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