Customer Service Representative

5 days ago


San Francisco, California, United States VensureHR Full time

We are a leading provider of customer experience solutions, dedicated to helping businesses build strong relationships with their customers. Our team is passionate about delivering exceptional service and creating memorable experiences for our clients.

About Us

We are a global company with a rich history of innovation and customer-centricity. Since our founding in 1982, we have been committed to making customers happy and delivering results-driven solutions that drive business growth.

Our Mission

We strive to be the trusted partner for businesses seeking to create exceptional customer experiences. We achieve this by leveraging our expertise in customer service, technology, and human interaction to deliver tailored solutions that meet the unique needs of our clients.

Job Summary

We are seeking a highly skilled and bilingual customer service representative to join our team. As a Korean-English bilingual support specialist, you will play a critical role in delivering exceptional customer experiences and resolving customer inquiries in a timely and professional manner.

Key Responsibilities

  • Respond to incoming customer communications in a timely and professional manner
  • Conduct research to provide accurate and helpful responses to customer inquiries

Requirements

  • Bilingual in English and Korean
  • At least 6 months of customer service experience
  • High school diploma or equivalent
  • Strong product knowledge and ability to explain complex concepts in a clear and concise manner
  • Computer experience and high-speed internet connection (25mbps or higher)


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