HVAC Service Associate
6 days ago
About Bob Boldt HVAC
We are a leading provider of heating, ventilation, and air conditioning (HVAC) services in Burnsville, MN. Our team of experts has been serving the community since 1988, providing exceptional service, repair, and new system installation. We also specialize in improving indoor air quality.
Our Company Culture
We value our employees and strive to create a positive and inclusive work environment. We believe in investing in our employees' professional development and offer ongoing training opportunities to help them grow personally and professionally. Our company offers competitive compensation and fantastic benefits, making it a great place to build a long-term career.
Job Summary
We are seeking a Customer Service Associate to join our team. As a Customer Service Associate, you will be the friendly voice on the phone and the face of our company. You will answer customer phone calls, address inquiries, provide information, take orders, handle complaints, and make outbound calls to ensure our customers' HVAC needs are met with efficiency and professionalism.
Responsibilities
- Provide exceptional customer service over the phone and in person
- Answer customer inquiries and provide information about our services
- Take orders and handle customer complaints in a professional and timely manner
- Make outbound calls to customers to ensure their HVAC needs are met
- Work collaboratively with our team to achieve our goals
Requirements
- High school diploma or equivalent
- 1 year of office administration education or comparable work experience
- Good computer skills, including knowledge of common office applications such as Microsoft Office
- Excellent phone skills and experience with or ability to learn business phone systems
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