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Guest Services Associate

2 months ago

Burnsville, Minnesota, United States Marriott International, Inc Full time
Position Overview

As a Guest Services Associate, you will play a vital role in ensuring a seamless experience for our guests. Your responsibilities will include managing guest check-ins and check-outs, confirming reservations, and issuing room keys. You will handle various payment methods, including room charges, cash, checks, debit, and credit cards.

Key Responsibilities

1. Process guest check-ins and check-outs efficiently, addressing any discrepancies or late charges.
2. Answer and manage guest inquiries, requests, and concerns with professionalism and courtesy.
3. Collaborate with the Housekeeping team to ensure rooms are ready for incoming guests.
4. Provide guests with information about hotel amenities and local attractions.
5. Maintain accurate records of arrivals, departures, and special requests.
6. Complete daily cashier reports and balance cash drawers at the beginning and end of each shift.

Safety and Compliance

Adhere to all safety and security protocols, reporting any incidents or unsafe conditions to management. Uphold company policies regarding confidentiality and professional appearance.

Guest Engagement

Welcome and acknowledge every guest, anticipating their needs and providing assistance to individuals with disabilities. Communicate clearly and professionally, developing positive relationships with both guests and colleagues.

Qualifications

Education: High school diploma or equivalent.
Experience: No prior experience required.
Supervisory Experience: Not applicable.
Licenses or Certifications: None required.

At Marriott International, we are committed to fostering a diverse workforce and creating an inclusive environment. We value the unique contributions of every associate and strive to maintain a culture of respect and collaboration. Join us in delivering exceptional hospitality and creating memorable experiences for our guests.