Desktop Support Specialist

5 days ago


Étreux, Hauts-de-France, United States firstPRO, Inc Full time
Desktop Support Technician Role Summary

We are seeking a skilled Desktop Support Technician to provide technical assistance to users of PCs and related end-user technologies. This role involves facilitating the Desktop Support team to identify, resolve, and prevent problem recurrence, as well as providing exceptional customer service to internal clients.

The ideal candidate will have a strong understanding of desktop support principles and be able to troubleshoot and resolve technical issues efficiently. A passion for delivering excellent customer service and working in a fast-paced environment is essential.

About this Role:
  • Key Responsibilities:
  • Assist with technical issues related to peripheral devices, including hardware replacement
  • Monitor and respond to helpdesk tickets
  • Perform employee onboarding processes, including training end-users, imaging laptops, and deploying hardware
Requirements:
  • Candidate Profile:
  • BSc in IS, CS, or equivalent experience
  • Certifications like A+, MCP a plus
  • Minimum 5 years of experience in desktop support and end-user support roles
  • Windows 10/11 Pro support, desktop and hardware configurations, and Apple iOS device support
Compensation:

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, as well as opportunities for growth and development within our company.

About Us:

At firstPRO, Inc, we value our employees and strive to create a positive work environment that promotes collaboration, innovation, and excellence. If you are a motivated and results-driven individual looking for a challenging role, please apply today



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