Furniture Retail Customer Experience Manager

4 days ago


Phoenix, Arizona, United States Del Sol Furniture & Mattress Full time
Job Summary

Del Sol Furniture & Mattress is seeking a highly skilled and motivated bilingual Customer Service Lead to join our team in Central Phoenix. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and driving business growth.


Responsibilities
  • Lead and manage the customer service team to achieve exceptional customer satisfaction and meet performance targets.
  • Develop and implement effective customer service strategies to enhance the customer experience.
  • Provide training and ongoing support to customer service representatives to maintain a high standard of service.
  • Monitor and analyze customer service metrics and feedback, using insights to drive continuous improvement.
  • Collaborate with the sales, delivery, and product teams to address customer needs and streamline processes.

Requirements
  • At least 2 years of experience in customer service, preferably in the furniture retail industry.
  • Strong leadership and team management skills.
  • Excellent verbal and written communication abilities.
  • Proficiency in CRM software and other relevant tools.
  • Ability to multitask and work effectively under pressure.

Benefits

We offer a competitive salary of $20-$30 per hour, with opportunities for bonuses. Our benefits package includes health insurance, dental and vision coverage, life insurance, paid vacation and holidays, paid personal and sick days, and paid training.



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