Service Quality Expert

6 days ago


Phoenix, Arizona, United States Del Sol Furniture & Mattress Full time
About Us

We are Del Sol Furniture & Mattress, a leading furniture retailer in Central Phoenix. Our mission is to provide exceptional customer service and quality products to our customers.

Job Description:

We are seeking a dedicated and proactive bilingual Customer Service Lead to join our team in Central Phoenix. The ideal candidate will have at least 2 years of experience handling customer service issues within the furniture retail sector. This role requires strong problem-solving skills, excellent communication abilities, and the ability to lead a team to ensure customer satisfaction and operational efficiency.

Key Responsibilities:
  • Customer Service: Deliver exceptional customer service and meet performance targets.
  • Team Leadership: Manage and lead the customer service team to achieve performance targets and exceed customer expectations.
  • Training and Development: Provide ongoing support and training to customer service representatives to maintain a high standard of service.
  • Policy Development: Develop and implement customer service policies and procedures to enhance the customer experience.
Qualifications:
  • Language Skills: Fluent Bilingual Spanish and English.
  • Experience: Minimum of 2 years of proven customer service experience in the furniture retail industry.
  • Leadership Skills: Strong leadership and team management skills.
  • Communication Abilities: Excellent verbal and written communication abilities.
Benefits:
  • Salary: $20-$30 per hour.
  • Benefits: Comprehensive benefits package, including health insurance, dental and vision insurance, life insurance, paid time off, and employee discounts.

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