Specialist Practice Site Office Manager- FDH Herndon

18 hours ago


Fresno, California, United States Sante Health Full time
Job Summary

We are seeking a highly skilled and experienced Specialist Practice Site Office Manager to join our team at Fresno Digestive Health (FDH) - Herndon within Sante Health System. The successful candidate will be responsible for planning and coordinating the work of clerical and clinical efforts at the site, resulting in a smooth comprehensive management of the day-to-day operations.

Key Responsibilities
  • Management of site staff to develop and implement short- and long-term work plans and objectives for administrative and clinical functions.
  • Responsible for hiring, onboarding new employees, performance, setting staff expectations, daily approvals of employee timekeeping, and staff evaluations to make the appropriate recommendations for merit increases, promotions, and improvement actions.
  • Responsible for ongoing on-site staff and provider satisfaction through engagement and retention efforts.
  • Develop and implement organizational policies and procedures.
  • Develop guidelines for prioritizing work activities, evaluating effectiveness and modifying activities as necessary.
  • Coaches, mentors and trains employees for growth and development opportunities in skill, knowledge and empowerment.
  • Prepare and maintain all call coverage calendar schedules and bill for call coverage contracts.
  • Hold staff accountable for work assignment and completion. Monitor work status and progress.
  • Identify, analyze and resolve work problems with the support of leadership.
  • Ensure that the staff receives appropriate training and employment development.
  • Develop and maintain an efficient patient management system in order to effectively follow-up for repeat diagnostic procedures and clinical evaluations for all patients.
  • Facilitate ancillary care for patients who require such care.
  • Establish and maintain referral systems.
  • Assist billing and utilization review in the process of identifying ways to enhance revenue while in compliance and ensure all charges are captured and billed.
  • Develop system to ensure all procedures and authorizations are maintained.
  • Oversee various personnel matters including forms, documentation and procedures as required.
  • Participate in professional development activities.
  • Oversees the preparation and maintenance of management reports necessary to carry out functions of the practice. Prepares periodic reports as necessary or required.
  • Stay updated with industry trends, regulations and best practices related to gastroenterology and healthcare administration.
  • Communicates appropriately and clearly to physicians, staff and office manager, acting as liaison for system-wide information distribution and feedback.
  • Prepare agenda and attend meetings as required.
  • Maintains complete up to date file of each provider's licenses, CME, medical memberships, certifications and credentialing. Monitors renewals of licenses and forwards copies to facilities as renewals are received. Complete forms/processes when necessary.
  • Facilitate physician onboarding and re-credentialing with leadership as needed.
  • Maintains strictest confidentiality of patient records as well as proprietary business issues.
  • In the spirit of teamwork, employees are expected to follow any other job-related instructions and to perform any other job-related duties as requested.

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