Collision Repair Shop Customer Service Representative

4 days ago


Houston, Texas, United States Elite Auto Experts Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Elite Auto Experts. As a key member of our front office team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and contributing to the growth and success of our business.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Manage customer interactions, including phone calls, walk-ins, and email correspondence.
  • Assist with scheduling appointments, answering questions, and providing information about our services.
  • Work closely with our team to ensure seamless communication and a high level of customer satisfaction.
  • Meet or exceed sales targets, promoting our services and products to customers.
  • Maintain accurate records, update customer information, and perform other administrative tasks as required.
Requirements
  • 2+ years of customer service experience, preferably in a retail or automotive setting.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities.
  • Proficiency in Microsoft Office and other software applications.
  • High school diploma or equivalent required; college degree preferred.
About Us

Elite Auto Experts is a family-owned and operated business, dedicated to providing exceptional service and quality repairs to our customers. With multiple locations and a growing team, we offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.



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