Collision Customer Service Representative

4 days ago


Houston, Texas, United States The Boyd Group Full time
Gerber Collision & Glass - Brighton Ln., Houston TX

Job Summary:

The CSR is responsible for delivering exceptional customer experiences, managing working relationships with customers and insurance companies, and providing administrative support for the Repair Facility Team.

Key Responsibilities:

  • Ensure consistent execution of the WOW plan.
  • Schedule appointments for vehicle repair using the Daily Demand Capacity Planner, CCC One schedule, and proper scripting.
  • Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation to disassemble vehicles for repairs.
  • Prepare RO work packets consisting of QC checklists, work orders, parts lists, and windshield tags to record rental information.
  • Record all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
  • Confirm car rental information and update CCC One with rental car usage information.
  • Manage ARMS throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Requirements:

  • High School Diploma or GED.
  • Minimum 1 year experience in a similar role, such as an administration assistant.
  • Preferred 1 year in an auto body or similar work environment, including previous customer service experience.

Skills and Abilities:

  • Ability to function well in a fast-paced environment, demonstrating multitasking ability while under pressure.
  • Strong attention to detail with a high degree of accuracy.
  • Knowledge of general office equipment and basic computer skills, as well as good oral and written communication skills with a strong sales drive and exceptional customer service.

Benefits:

  • Up to 80 hours of Paid Time Off annually.
  • 2 weeks of Paid Parental Leave for Full-time Employees who work a minimum of 30 hours per week.
  • 6 paid holidays annually.
  • Medical, Prescription Drug, Dental & Vision Insurance.
  • 401(k) Retirement Plan with company match.
  • Employer Paid Short-Term Disability & Life Insurance.
  • Additional Voluntary Life Insurance.
  • Continuing Education Opportunities.
  • Free Prescription or Non-Prescription Safety Glasses annually.
  • Annual Voluntary Uniform Stipend.

About Us:

Gerber Collision & Glass has been delivering exceptional collision repair services for over 80 years. Visit our website to learn more about our company.



  • Houston, Texas, United States Mike Calvert Toyota Full time

    Job Title: Collision Center Customer Service RepresentativeJoin our team at Mike Calvert Toyota and become a part of our family-owned and operated business. We are seeking an experienced Collision Center Customer Service Representative to assist our Collision Center with daily administrative duties.Key Responsibilities:Process paperwork and reportsPrepare...


  • Houston, Texas, United States Mike Calvert Toyota Full time

    About the RoleWe are seeking an experienced Body Shop/Collision Center Customer Service Representative to join our team at Mike Calvert Toyota. As a key member of our collision center, you will be responsible for providing exceptional customer service while assisting with daily administrative duties.Key ResponsibilitiesProcess paperwork and reports, ensuring...


  • Houston, Texas, United States Mike Calvert Toyota Full time

    About the RoleMike Calvert Toyota is seeking an experienced Body Shop/Collision Center Customer Service Representative to join our team. As a key member of our collision center, you will be responsible for providing exceptional customer service while assisting with daily administrative duties.Key ResponsibilitiesCustomer Service: Assist customers with the...


  • Houston, Texas, United States CARSTAR Franchising, Inc. Full time

    {"title": "Customer Service Representative", "description": "At CARSTAR Franchising, Inc., we are seeking a highly skilled Customer Service Representative to join our team at CARSTAR Elite Collision. As a key member of our front office team, you will be responsible for delivering exceptional customer experiences and driving sales growth.**Key...


  • Houston, Texas, United States JOE HUDSON'S COLLISION CENTER Full time

    {"h1": "Estimator (Collision Center) Job Description", "p": "At Joe Hudson\u2019s Collision Center, we are seeking a skilled Estimator to join our team. As an Estimator, you will be responsible for the full estimating and repair process, ensuring quality repairs are made based on detailed instructions provided, which meet our OE and I-CAR standards.", "ul":...

  • Collision Estimator

    2 days ago


    Houston, Texas, United States JOE HUDSON'S COLLISION CENTER Full time

    Job SummaryWe are seeking a skilled Estimator to join our team at JOE HUDSON'S COLLISION CENTER. As an Estimator, you will be responsible for the full estimating and repair process, ensuring quality repairs are made based on detailed instructions provided.Key Responsibilities:Write accurate and concise estimates.Coordinate check-ins and deliveries.Review...


  • Houston, Texas, United States AutoNation Full time

    Collision Concierge Estimator Job DescriptionAutoNation is a leading automotive retailer in the United States, offering innovative products and exceptional services to empower our customers to make informed decisions. As a Collision Concierge Estimator, you will play a crucial role in handling collision service needs in our dealerships without a collision...


  • Houston, Texas, United States Elite Auto Experts Full time

    Collision Estimator Job SummaryAt Elite Auto Experts, we're seeking a skilled Collision Estimator to join our team. As a key member of our collision repair shop, you'll play a crucial role in assessing vehicle damage, preparing accurate repair estimates, and ensuring a seamless repair process.Key Responsibilities:Inspect and assess vehicle damage to...


  • Houston, Texas, United States Elite Auto Experts Full time

    About Elite Auto Experts Welcome to the Careers page of Elite Auto Experts and CARSTAR Rabieh Group, where innovation meets unparalleled service in the automotive and collision repair industry. Founded in 2008, we've been serving our local communities with the utmost integrity and expertise. At the heart of our organization is a family-led team. Started by a...


  • Houston, Texas, United States Mike Calvert Toyota Full time

    Join the Mike Calvert Toyota FamilyAutomotive Experience RequiredMike Calvert Toyota is seeking a skilled Body Shop/Collision Center Client Service Associate to support our Collision Center with essential administrative tasks. This role involves managing paperwork and reports, preparing and tracking insurance billings, and following up on outstanding...


  • Houston, Texas, United States Elite Auto Experts Full time

    About the RoleWe are seeking a skilled Collision Estimator to join our team at FIX Auto Westheimer. As a key member of our team, you will play a crucial role in delivering exceptional service to our customers by assessing vehicle damage, preparing accurate repair estimates, and ensuring a seamless repair process.Key ResponsibilitiesDamage Assessment: Inspect...


  • Houston, Texas, United States Elite Auto Experts Full time

    Join Our Team as a Collision EstimatorAt Elite Auto Experts, we're committed to delivering exceptional service and fostering a unique company culture. As a Collision Estimator, you'll play a vital role in our commitment to excellence by assessing vehicle damage, preparing accurate repair estimates, and ensuring a seamless repair process for our clients.Key...


  • Houston, Texas, United States Elite Auto Experts Full time

    About the RoleWe are seeking a skilled Collision Estimator to join our team at Elite Auto Experts. As a key member of our collision repair shop, you will play a crucial role in assessing vehicle damage, preparing accurate repair estimates, and ensuring a seamless repair process.Key ResponsibilitiesAssess Vehicle Damage: Inspect and evaluate vehicle damage to...


  • Houston, Texas, United States AutoNation Full time

    AutoNation Job OpportunityAs a Collision Body Technician Helper at AutoNation, you will be part of a dynamic team responsible for delivering exceptional vehicle repair services. Your key responsibilities will include:Key Responsibilities:Collaborating with the Collision Body Team Lead to enhance your skills and knowledge in vehicle repairs, adhering to...


  • Houston, Texas, United States Elite Auto Experts Full time

    Collision Estimator Job DescriptionAt Elite Auto Experts, we're seeking a skilled Collision Estimator to join our team at FIX Auto Westheimer. As a key member of our team, you'll play a vital role in delivering exceptional service to our customers.Key Responsibilities:Conduct thorough vehicle inspections to assess damage and determine necessary...


  • Houston, Texas, United States Elite Auto Experts Full time

    Job Summary:The Collision Body Shop Manager is responsible for overseeing the entire operations of CARSTAR Windfern Collision. Key responsibilities include coaching employees, ensuring the completion of all repairs, achieving monthly and annual financial targets, driving store revenues, and enhancing CARSTAR's value proposition through exceptional customer...


  • Houston, Texas, United States Penske Truck Leasing Full time

    Job SummaryThe Collision Technical Development Specialist will be responsible for delivering high-quality training to existing and new hire technicians in the field of box and trailer collision repair. This role requires a deep understanding of industry standards and repair techniques, as well as strong instructional abilities to effectively communicate...


  • Houston, Texas, United States AutoNation Full time

    AutoNation Collision Front Desk Receptionist Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at AutoNation Collision. As a key member of our front office team, you will be responsible for maintaining a professional and welcoming environment for our customers and staff.Key Responsibilities:Maintain the...


  • Houston, Texas, United States Team Gillman Full time

    Job OpportunityWe are seeking a highly organized and detail-oriented Receptionist to join our team at Team Gillman Collision Center North.Key Responsibilities:Answering phone calls and responding to customer inquiriesManaging repair orders and maintaining accurate recordsWelcoming and checking in customers, ensuring a positive experienceMaintaining a clean...


  • Houston, Texas, United States Pilot Freight Service Full time

    **Job Summary:**Pilot Freight Services is seeking a dedicated and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our Houston, TX Station, you will play a vital role in providing exceptional customer service and ensuring the smooth operation of our logistics operations.**Key Responsibilities:**• Provide...