Customer Experience Representative
4 weeks ago
Cottonwood Residential is seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist.
This role is ideal for someone who is passionate about delivering exceptional customer service and creating a welcoming environment for residents and prospective residents.
The successful candidate will be responsible for providing a seamless and personalized experience for all customers, ensuring that their needs are met and exceeded.
Key Responsibilities:
- Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text
- Answer all phone calls to the property and take detailed notes and information
- Ensure apartments are ready to show daily and for upcoming move-ins
- Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards
- Understand pricing and information about all available apartment homes, and be able to answer questions to any prospective renters
- Assist in planning community events and social media marketing
- Organize package room daily as packages are delivered
- Maintain community-related communications and vendor relationships
What We Offer:
- Competitive base pay and quarterly bonus structure
- Full health, vision, dental, life, and disability benefits
- Generous 401(k) and HSA company match
- Paid time off - 120 hours to start
- 9 paid holidays
Cottonwood Residential is committed to providing a positive and supportive work environment that allows our team members to grow and develop their skills. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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