Customer Experience Representative SRQ Airport

2 weeks ago

SaintBauzilledePutois, Occitanie, United States Enterprise Holdings Full time
Job Title: Customer Experience Representative SRQ Airport

Enterprise Mobility is seeking a highly skilled and customer-focused Customer Experience Representative to join our team at the Sarasota-Bradenton International Airport. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring a seamless and enjoyable experience for all customers.

Key Responsibilities:
  • Meet and greet customers in a professional and friendly manner
  • Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
  • Use company-approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other additional equipment
  • Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, general questions, and answers, provide information and resolution for customers, other branches, and other vendors
  • Place outgoing calls for callback management and miscellaneous calls as assigned
  • Assist in assessing the condition of rental vehicles upon return
  • Notify management of any known customer or vehicle problems and required vehicle maintenance
  • Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and any company-sponsored classroom training
  • Perform miscellaneous and backup duties as assigned
Requirements:
  • Must be at least 18 years old
  • High School Diploma or G.E.D. required
  • Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents in the last 3 years
  • No drug or alcohol-related conviction on your driving record in the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

We offer a competitive salary, annual merit increases for performance, and a comprehensive benefits package, including paid time off, profit sharing, and a 401(k) with a company match.

Enterprise Mobility is an equal opportunity employer and welcomes applications from diverse candidates.

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