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Director of Operations, High-End Hotels

2 months ago

Santa Monica, California, United States Proper Hospitality Full time
Job Description

**About the Role**

We are seeking a visionary leader to join our team as a Managing Director, Future Openings. As a key member of our leadership team, you will be responsible for driving the overall success of our luxury hotels, including financial performance, guest satisfaction, and team engagement.

Key Responsibilities

  • Leadership & Strategy
    • Provide strategic direction to ensure the hotel's alignment with our mission, vision, and values
    • Drive the overall success of the property, including financial performance, guest satisfaction, and team engagement
  • Guest Experience
    • Champion a culture of exceptional service and hospitality, ensuring every guest interaction reflects our brand's high standards
    • Innovate and implement unique guest experiences that enhance our reputation for luxury and lifestyle excellence
  • Operational Excellence
    • Oversee daily hotel operations, ensuring efficiency, quality, and adherence to brand standards
    • Implement best practices and innovative solutions to continuously improve operational performance
  • Financial Management
    • Develop and manage budgets, forecasts, and financial plans to achieve and exceed revenue and profitability goals
    • Analyze financial data to identify opportunities for growth and cost optimization
  • Team Development
    • Recruit, mentor, and develop a high-performing team dedicated to service excellence and professional growth
    • Foster a positive, inclusive work environment that encourages creativity, collaboration, and continuous improvement
  • Brand & Marketing
    • Represent the hotel group in the local and global community, building strong relationships with stakeholders, partners, and guests
    • Collaborate with marketing and sales teams to develop and execute strategies that drive brand awareness and business growth
  • Qualifications
    • Proven experience in luxury and lifestyle hospitality, preferably in senior leadership roles
    • Demonstrated success in managing high-end hotel operations and driving exceptional guest experiences
    • Strong financial acumen with experience in budgeting, forecasting, and financial management
    • Creative and entrepreneurial mindset with a passion for innovation and service excellence
    • Excellent leadership, communication, and interpersonal skills
    • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
    • Willingness to relocate and travel as required by the position

Why Join Us?

  • Be a part of a visionary team that is redefining luxury hospitality through creativity, innovation, and a commitment to service excellence
  • Global opportunities to lead in some of the world's most exciting destinations
  • Professional growth and development opportunities within our growing portfolio