Customer Service Associate

4 weeks ago


Killeen, Texas, United States U-Haul Full time
Customer Service Representative

U-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a key member of our support team, you will be the face of our company, providing exceptional service to our customers and ensuring their needs are met.

Responsibilities:
  • Assist customers with U-Haul products and services, providing solutions to their needs.
  • Use smartphone-based technology to manage rentals and inventory.
  • Inspect and maintain equipment on the lot, including checking fluid levels.
  • Answer questions and educate customers about products and services.
  • Prepare rental invoices and accept equipment returned from rental.
  • Install hitches and trailer wiring.
  • Fill propane tanks (certification offered through U-Haul upon employment).
  • Drive a forklift (certification offered through U-Haul upon employment).
  • Participate in ongoing continuous education through U-Haul University.
Requirements:
  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.
Work Environment:

The work involves moderate risks or discomforts, requiring special safety precautions. May be required to use protective clothing or gear such as masks, goggles, gloves, or shields.

The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul is an equal opportunity employer, considering all applicants without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law.



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