Customer Service Representative

4 weeks ago

Killeen, Texas, United States Safelite Full time
Customer Advocate Role

At Safelite, we're looking for a skilled Customer Advocate to join our team. As a Customer Advocate, you'll be the first point of contact for our customers, providing exceptional service and support to ensure their needs are met.

Key Responsibilities:
  • Welcome in-shop customers and resolve customer concerns efficiently.
  • Manage incoming calls, emails, and faxes for service issues, pricing, warranties, and more.
  • Confirm and complete work order information, including insurance verification and additional parts.
  • Breeze through administrative tasks such as buyouts, invoices, and work orders.
  • Review orders from the national contact center and manage dealer part orders and special accounts.

What You'll Get:
  • Competitive weekly base pay starting at $18/hour.
  • A benefits package valued at more than $10k, including a 401(k) plan, medical coverage, and paid time off.
  • Up to $5,250 annually in tuition reimbursement.
  • Paid training and all the tools and resources you'll need to be successful.

What You'll Need:
  • High School Diploma/GED/Equivalent required.
  • 1-3 years telephone operations or business administration experience required.
  • Ability to provide world-class customer service in a changing, fast-paced operation.
  • Present a professional appearance and wear personal protective equipment.
  • Ability to travel up to 10%.

About Safelite:
Safelite welcomes everyone and values our diverse workforce and suppliers. We're proud to be an equal opportunity employer. Learn more about our company culture and values at https://www.safelite.com/careers.

Reasonable Accommodation:
Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA, and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee, and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability.

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