Patient Services Representative

4 weeks ago


Killeen, Texas, United States Greenlight Connections Full time
Job Title: Patient Services Representative

Greenlight Connections is seeking a highly motivated and detail-oriented Patient Services Representative to join our team. As a Patient Services Representative, you will be responsible for providing exceptional customer service to patients and providers, resolving general customer service inquiries, and coordinating access to therapies through the patient's healthcare provider.

Key Responsibilities:
  • Handle inbound phone queue and general program inquiries
  • Determine support program eligibility
  • Research and resolve claim denials or underpayment of claims
  • Provide exceptional customer service to internal and external customers
  • Report trends or delays to program management
Requirements:
  • High School diploma or equivalent required; Associates or Bachelor's degree preferred
  • 2-3 years of customer service or patient services experience highly desirable
  • Strong communication and interpersonal skills
  • Ability to learn new concepts quickly and efficiently
What We Offer:
  • Competitive hourly rate
  • Opportunity to work from home
  • Comprehensive remote training program
  • Supportive team environment

Apply now to join our team and make a difference in the lives of patients and providers.



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