Client Experience Specialist

3 days ago


Houston, Texas, United States Percepta Full time
Job Description

We are seeking a highly skilled CUSTOMER SERVICE REPRESENTATIVE to join our team in Houston, TX. As a CSR, you will be responsible for providing top-notch service to our clients' customers, resolving issues efficiently, and exceeding customer satisfaction goals.

Duties and Responsibilities:
  • Promptly process and answer customer inquiries, determining the appropriate actions based on job aids and research.
  • Use soft skills training to establish rapport with customers and recognize both stated and unstated needs.
  • Utilize strong active listening skills to identify customers' issues and provide the correct path to resolution.


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