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Manager of Enhanced Patient Care Services
2 months ago
Salary Range: $72,000 - $76,000 plus benefits
Employment Type: Full-Time, Exempt
Our Purpose: At South Central Family Health Center, we are dedicated to enhancing the quality of life for the diverse community in inner city Los Angeles by delivering affordable and comprehensive healthcare and education in a welcoming, multicultural environment. We strive to be the leading healthcare provider and employer of choice in South Los Angeles, offering high-quality, efficient, and culturally sensitive services.
Overview: The Enhanced Care Management (ECM) Manager at South Central Family Health Center is tasked with overseeing and directing the daily functions of the ECM department, ensuring the provision of exceptional, comprehensive care to patients with intricate healthcare requirements. The Manager will spearhead strategic initiatives, uphold compliance with federal and state regulations, and foster a culture of ongoing enhancement in patient care. Furthermore, the Manager will supervise ECM Case Managers and facilitate their professional growth.
- Oversee and manage the daily operations of the Enhanced Care Management department, including staffing, scheduling, and coordination of patient care services;
- Assess and analyze the performance of the ECM department, utilizing data-driven methodologies to pinpoint areas for enhancement and implement necessary modifications.
- Supervise, mentor, and evaluate the performance of ECM Case Managers, providing guidance and training to ensure optimal patient outcomes and service delivery;
- Act as the primary liaison for members enrolled in the ECM Program, advocating for them to navigate the healthcare system effectively.
- Responsible for training ECM Caseworkers and conducting thorough risk assessments and care planning in collaboration with members to create a Patient-Centered Care Plan.
- Monitor the execution of the Care Plan and suggest revisions or updates as needed to achieve the member's objectives.
- Ensure adherence to federal, state, and local regulations, as well as SCFHC policies and procedures;
- Build and maintain strong relationships with community partners and stakeholders, promoting the services provided by the ECM Department and advocating for the needs of patients with complex healthcare conditions.
- In collaboration with the Behavioral Health Director, coordinate audits and ensure compliance with all contractual and regulatory requirements.
- Collaborate with all SCFHC departments (Primary Care, Dental, Behavioral Health, IT, Finance, etc.) to achieve ECM program goals and objectives;
- Ensure ongoing SCFHC compliance with all ECM criteria.
- High School Diploma - Required
- Bachelor's Degree in healthcare, behavioral healthcare, or a related field, with two years of experience directly related to core duties within a Behavioral Health system of care. Preferred
- Master's Degree in healthcare, behavioral healthcare, or a related field, with one year of experience directly related to core duties within a Behavioral Health system of care. Preferred
- Experience supervising personnel preferred.
- Current California Driver's License and Automobile Insurance
- Occasional travel within Los Angeles County and nearby counties as needed for outreach, project partner coordination, training, etc.
- Health Care, Dental, Life Insurance
- 403 (b) Retirement plan
- Education Reimbursement
- Career development opportunities for entry-level employees to advance into management, HR, or other areas of the organization.
