Assistant Branch Manager

4 weeks ago

Andover, Minnesota, United States Provident Bank Full time
Job Title: Assistant Branch Manager

At Provident Bank, we are seeking an experienced and motivated Assistant Branch Manager to join our team. As a key member of our retail banking branch, you will be responsible for providing day-to-day leadership and supervision to a team of employees, ensuring the effective delivery of personalized and complex services to our customers.

Key Responsibilities:

  • Provide day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice, activities and/or solutions while maintaining compliance and regulatory guidelines
  • Manage the Branch and have the ability to run the teller side, platform, and customer escalations
  • Direct activities in support of established branch sales goals and objectives, coaching team employees to develop and improve skills to foster a needs-based sales environment
  • Continually review and evaluate results in view of objectives, goals and performance standards, and adjust focus as necessary
  • Work in collaboration with all business partners to assist customers and prospects to understand their current and future financial goals
  • Recommendations must be documented by completion and submission of required referral forms
  • Monitor branch activities to ensure compliance with bank policies, procedures and regulatory guidelines
  • Maintain the operational integrity of the branch, including branch audits, routine and special reports, branch overdrafts, wire transfers, cash items, and teller differences/corrections, operating currency and coin levels
  • Participate in on-going training and development, pertaining to policy and procedure, regulatory compliance and skill enhancement for customer service and expansion of relationships
  • Drive an exceptional customer experience validated by customer satisfaction surveys
  • Assist Branch Manager in meeting both short and long-term scheduling staffing requirements, considering potential staffing concerns while managing PTO requests against staffing levels and making recommendations for approval
  • Support the branch accommodating all branch hours and events, including evenings and weekends
  • Perform special projects which may require research, investigation, analysis, report writing and making specific recommendations to the Branch Manager, Retail Operations and/or members of Senior Management
  • Conduct ongoing performance management, coach, guide, and mentor direct reports on a regular basis
  • Carry out supervisory responsibilities in accordance with the organization's policies, including interviewing, hiring, training and managing employees, planning, assigning and directing work, appraising performance, rewarding and disciplining employees and addressing and resolving employee complaints and concerns

Requirements:

  • High School Diploma or GED
  • 3 years related experience and/or training
  • Strong leadership skills to support a team environment by recognizing and rewarding collaboration, cooperation and activities contributing to team success
  • Present a professional and positive image, maintaining composure at all times and clearly communicate messages to colleagues and translate business priorities in a way that colleagues embrace and are able to execute
  • Basic proficiency with computers, Microsoft Office Suite, internal CRM
  • Utilization and/or familiarity of digital technologies and applications to maintain own capabilities as well as to coach team to keep pace with current and future business needs
  • Awareness of trends in the local marketplace, ability to react and respond quickly to changes identified
  • Ability to (discuss, recommend, close) bank products and services based on customer needs
  • Highly organized, ability to focus on details, ability to accurately complete assignments with competing deadlines and manage branch workflow, critical thinking with a focus on detail in order to effectively problem solve and communicate
  • Proven ability to meet sales targets and production goals and coach team members to the same
  • Demonstrate flexibility, adaptability and initiative
  • Provides exceptional customer service experience to both external and internal customers
  • Demonstrate excellent communication skills, actively listen and respond, both verbally and in writing, in an effective and appropriate manner
  • Sound risk management skills
  • Language skills to mirror community needs within branch geography
  • May require travel between Customer sites, Provident Offices, or Branches

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