HVAC and Plumbing Appointment Coordinator

3 days ago


Jacksonville, Florida, United States J&W Heating and Air Full time
HVAC and Plumbing Appointment Coordinator Opportunity

We are hiring an experienced appointment coordinator to join our team at J&W Heating and Air + Plumbing. As a key member of our operations team, you will play a vital role in ensuring seamless communication between customers and technicians. If you have excellent time management skills, a positive attitude, and a passion for delivering top-notch customer service, we want to hear from you

About the Role:
This full-time position is responsible for scheduling appointments, managing calendars, and ensuring that our technicians arrive on time. You will also handle customer inquiries, resolve issues, and maintain accurate records. A successful candidate should have previous experience in dispatching, preferably in a similar industry, and proficiency in Google Suite, Slack, and dispatching software like ServiceTitan.

Responsibilities:
  • Schedule appointments for technicians and manage their calendars.
  • Communicate with customers to confirm appointments and provide updates.
  • Respond to customer inquiries via phone and email.
  • Resolve customer complaints and concerns in a professional manner.

Requirements:
  • 1+ year experience in dispatching (preferably in HVAC or Home Services industry)
  • Proficiency in Google Suite, Slack, and ServiceTitan
  • Excellent time management skills and ability to multitask
  • Positive attitude and passion for delivering top-notch customer service

Compensation and Benefits:
We offer a competitive salary ($50,000 - $60,000 per year), comprehensive benefits package, and opportunities for career growth and advancement. Join our team today and take your career to the next level

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