Service Experience Coordinator

3 days ago


Jacksonville, Florida, United States J&W Heating and Air Full time
Job Description:
    We are seeking an experienced Service Experience Coordinator to join our team at J&W Heating and Air + Plumbing. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences by efficiently scheduling appointments, resolving customer inquiries, and providing top-notch support. Your primary goal will be to promote customer satisfaction by converting incoming calls into booked appointments while ensuring efficiency.
    About Us:
    With over 55 years of experience serving the Northeast Florida area, J&W Heating and Air + Plumbing has established itself as a trusted partner in the community. Our commitment to excellence has earned us a reputation for reliable and efficient services. We offer a comprehensive benefits package, including industry-leading pay, year-round work, advancement opportunities, and ongoing training and education. Whether you're looking to start a new career or take your existing one to the next level, we invite you to explore this exciting opportunity.
    Responsibilities:
    To excel in this role, you'll need to possess excellent communication skills, proficiency in Google Suite, Slack, and ServiceTitan, and experience in dispatching. Your ability to work in a fast-paced environment, prioritize tasks, and maintain attention to detail will be crucial. We offer a competitive salary range of $55,000 - $70,000 per year, based on location and experience.

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