Business Office Supervisor Full Time

1 week ago


Winfield, Illinois, United States Northwestern Memorial Healthcare Full time
Job Summary

We are seeking a highly skilled Business Office Supervisor to join our team at Northwestern Medicine. This role will oversee front office operations for Behavioral Health Services, ensuring seamless patient care and efficient administrative processes.

Key Responsibilities
  • Coordinate and oversee front office operations, including patient registration, charge posting, billing, and insurance precertification.
  • Supervise and train clerical staff, ensuring they meet Northwestern Medicine's standards for patient care and administrative excellence.
  • Implement policies and procedures to improve front office protocol and process, ensuring compliance with regulatory and accreditation standards.
  • Serve as liaison between physician, clinical staff, and clerical staff, facilitating effective communication and collaboration.
  • Oversee accurate and timely registration for all Behavioral Health Services admissions and intake evaluations, ensuring insurance benefits are accurate.
  • Facilitate process improvement to ensure efficient and excellent service delivery.
Requirements
  • 3 to 5 years of office support experience
  • Associate's degree
  • Excellent written and verbal communication skills
  • Excellent customer service skills
  • Microsoft Office skills
Preferred Qualifications
  • 3 to 5 years administrative/supervisory experience
  • Bachelor's Degree
  • Previous supervisory experience
  • One or more years of experience in healthcare administrative support role
  • EPIC proficiency
About Northwestern Medicine

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.


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