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Front Office Manager

2 months ago

Murfreesboro, United States Residence Inn Murfreesboro Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Manager to join our team at Residence Inn Murfreesboro. As a key member of our hotel's management team, you will be responsible for overseeing the Front Office operations and ensuring that our guests receive exceptional service.

Key Responsibilities
  • Front Office Operations: Manage the day-to-day operations of the Front Office, including supervising the Front Desk staff and ensuring that all guest interactions are handled in a professional and courteous manner.
  • Guest Service: Provide exceptional service to our guests, responding to their needs and resolving any issues in a timely and efficient manner.
  • Team Management: Supervise and train the Front Desk staff, providing guidance and support to ensure that they are equipped to handle all guest interactions.
  • Revenue Management: Analyze and optimize revenue streams, including room sales and other hotel services.
  • Quality Control: Monitor and maintain high standards of quality in all aspects of Front Office operations, including guest service, room preparation, and administrative tasks.
Requirements
  • Education: High school diploma or equivalent required; degree in hospitality or related field preferred.
  • Experience: Minimum 2 years of experience in a Front Office management role, preferably in a hotel or hospitality setting.
  • Skills: Excellent communication and interpersonal skills; ability to work in a fast-paced environment; strong problem-solving and analytical skills; proficiency in hotel software systems, including property management systems and point-of-sale systems.
What We Offer
  • Competitive Salary: We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • Opportunities for Advancement: We offer opportunities for advancement and professional growth, including training and development programs and career advancement opportunities.
  • Collaborative Work Environment: We have a collaborative and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional service to our guests.