Flexible Home-Based Customer Service Specialist

7 days ago


Owensboro, Kentucky, United States NexRep Full time

About the Opportunity

NexRep is seeking a dedicated and empathetic Customer Support Representative to provide essential support to individuals enrolling in public benefit programs. This flexible, home-based opportunity allows you to work independently, choosing your own schedule within the client's hours of operation.

Key Responsibilities

  • Answer inbound calls and interact with customers in a professional, compassionate manner.
  • Provide information in accordance with established policies, procedures, and privacy laws.
  • Assist customers with program enrollment and route them to the appropriate contacts via three-way calls.
  • Utilize multiple computer systems to access data and document information.

Requirements

  • A minimum of one year of customer service experience.
  • Excellent written and verbal communication skills.
  • Great active listening skills and strong attention to detail.
  • Strong PC skills, including the ability to quickly learn new computer applications.
  • A positive attitude, empathy, patience, and professionalism.
  • Strong multitasking skills and the ability to adapt to change in a fast-paced environment.

Benefits

  • This opportunity pays $13 per hour.
  • You'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food.
  • You may also qualify for home office tax deductions, but consult with an accountant to determine eligibility.

What You Need

  • A computer meeting specific criteria: Windows 10 or 11, 8GB of RAM, 6 CPUs (Speed * Processors), at least 500MB of free space, sound card, up-to-date antivirus software.
  • Access to high-speed, hardwired internet.
  • Dual monitors, a USB noise-cancelling headset, and a webcam.

About NexRep

NexRep contracts with people in 31 states, excluding AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. NexRep Perks offers exclusive discounts and savings opportunities on various common expenses through partnerships with reputable providers.



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