Customer Support Specialist

6 days ago


Owensboro, Kentucky, United States NexRep Full time

As a Customer Support Representative with NexRep, you will have the opportunity to make a positive impact on people's lives. With a flexible schedule and competitive pay, this role is perfect for those seeking a work-life balance.

The ideal candidate will have excellent communication skills, be patient and empathetic, and be able to multitask in a fast-paced environment. Additionally, they should be proficient in using multiple computer systems and have strong problem-solving skills.

We require at least one year of customer service experience, although knowledge of public benefit programs is not necessary. If you are looking for a remote opportunity that allows you to work independently while still providing essential support to individuals, then this may be the perfect fit for you.

About You

  • Excellent written and verbal communication skills
  • Patient and empathetic approach
  • Strong problem-solving skills
  • Ability to multitask in a fast-paced environment
  • Proficient in using multiple computer systems
  • At least one year of customer service experience

Your Home Office Environment

To succeed as a Customer Support Representative, you will need:

  • A computer meeting these criteria: Operating System: Windows 10 or 11, Memory: 8GB of RAM, CPUs (Speed * Processors): 6, Hard Drive: At least 500MB of free space, Sound: sound card, Up-to-date antivirus software
  • Access to high-speed, hardwired internet
  • Dual monitors
  • A USB noise-cancelling headset
  • A webcam for certification purposes

Flexible Hours of Operation

This opportunity offers flexible scheduling, allowing you to choose when you work and when you don't, within the client's hours of operation. The available hours are Monday to Friday, 8am-5pm ET, with specific requirements for Mondays and Tuesdays.

As an independent contractor, you'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but it's best to consult with an accountant to determine eligibility.

Pay and Perks

You'll earn $13 per hour, plus access to exclusive discounts and savings opportunities through the NexRep Perks program. This program recognizes the service provided by independent contractors to NexRep's clients and their customers via the NexRep Marketplace platform.



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