Customer Experience Specialist

6 days ago


Owensboro, Kentucky, United States Extra Space Full time

We are seeking a motivated Customer Experience Specialist to join our team at Extra Space Storage. Located in Kentucky, this is a fantastic opportunity to work with a leading company in the self-storage industry.

About Us

At Extra Space Storage, we pride ourselves on providing exceptional customer service and a collaborative environment where every employee contributes to our success. With over 40 years of experience, we have established ourselves as a trusted provider of storage solutions across the country.

This role offers a unique chance to work from home, making it an ideal choice for those seeking flexibility and work-life balance.

Job Summary

We are looking for a full-time Customer Experience Specialist to assist our customers by reserving the best storage unit that meets their needs and delivering outstanding customer service. As a key member of our team, you will play a vital role in helping us maintain our position as a leader in the industry.

The successful candidate will be responsible for:

  • Providing exceptional customer service via phone and ensuring customer satisfaction;
  • Reserving storage units based on customer needs;
  • Working collaboratively with colleagues to achieve sales targets and provide excellent support to customers;
  • Utilizing Microsoft Windows applications to manage customer interactions and data;
  • Meeting or exceeding sales targets through commission-based performance incentives;
  • Able to work flexible schedules including some weekends.

Benefits include:

  • Competitive pay starting at $15 per hour plus commission;
  • Robust monthly bonus eligibility;
  • Congenial work environment with opportunities for growth and development;
  • Medical, Dental, Vision benefits;
  • Variety of Employee Discount Programs available;
  • Remote work options allowing for greater flexibility.
Requirements

To be considered for this exciting opportunity, applicants must meet the following requirements:

  • Experience in Sales/Customer Service;
  • Ability to build rapport and connect with customers over the phone;
  • Proficiency in using Microsoft Windows applications;
  • High school diploma or equivalent;
  • Pass background and drug screening;
  • Be able to work some weekends.

If you are passionate about delivering exceptional customer experiences and want to grow your career in a dynamic and supportive environment, we encourage you to apply today



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