Customer Service Lead

3 days ago


Gurnee, Illinois, United States Burlington Full time

As a Customer Service Lead at Burlington, you will be responsible for leading day-to-day customer service initiatives and inspiring associates to provide exceptional customer service. You will work closely with the Assistant Store Manager and Customer Service Supervisor to drive improvement of friendliness, speed of checkout, and customer feedback surveys. Key responsibilities include modeling company core values, maintaining a customer-first focus, and delivering a consistently great experience to all customers. You will also be responsible for coordinating meal and break periods, monitoring schedule adherence, and maintaining a neat and orderly front end area.

**Requirements:**

Candidates must be able to work a flexible schedule, including early mornings, nights, weekends, and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

**Benefits:**

You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package, which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.

**About Burlington:**

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.



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