Bilingual Customer Service Representative

4 days ago


Gurnee, Illinois, United States Sherwin-Williams Full time
Job Summary

We are seeking a highly skilled and customer-focused Bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our sales team, you will be responsible for providing exceptional customer service, answering product questions, and recommending solutions to meet our customers' needs.

Key Responsibilities
  • Provide outstanding customer service, ensuring high levels of satisfaction and loyalty
  • Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
  • Build strong relationships with wholesale and retail customers, understanding their business needs and preferences
  • Process sales transactions accurately and efficiently, adhering to company policies and procedures
  • Meet or exceed sales goals, consistently delivering results-driven performance
  • Maintain a clean and organized store environment, adhering to visual merchandising standards
  • Stay up-to-date on product knowledge, features, and benefits, effectively communicating this information to customers
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Minimum 1 year of customer service experience, preferably in a retail or sales environment
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer groups
  • Bilingual skills in English and Spanish required
  • Ability to work a flexible schedule, including evenings and weekends, as needed
What We Offer

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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