Account Relationship Manager

1 week ago


Brisbane, California, United States Cutera Full time

Are you looking for a challenging role in the medical device industry? We have an exciting opportunity for a Customer Account Liaison I/II at Cutera, a leading global aesthetics device company.

Job Summary

This position is responsible for driving customer service for existing and new medical technologies and applications. As a key member of our team, you will develop and maintain relationships with customers, sell and administer service contracts, and track warranty and service contract expiration dates.

You will also prepare detailed quotes, negotiate terms with clients, and update customer information in Salesforce and SAP. Your goal will be to achieve quarterly booking goals set by management while documenting customer sales information and feedback.

This role requires strong communication and interpersonal skills, as well as proficiency in MS Office products and experience with Salesforce.com. If you are detail-oriented and organized, with a commitment to quality and teamwork, we encourage you to apply.

Key Responsibilities
  • Develop and maintain relationships with customers to sell and administer service contracts.
  • Track and manage warranty and service contract expiration dates and renewal timelines.
  • Prepare detailed quotes and draft contract sales agreements, negotiating terms to align with client needs and company objectives.
  • Update and maintain customer and device information in Salesforce and SAP.
  • Achieve quarterly booking goals as set by management.
  • Document customer sales information and feedback to support product and contract sales strategies.
Requirements and Qualifications
  • Bachelor's degree or equivalent.
  • Exceptional phone, communication, and interpersonal skills.
  • Proficient in multitasking and managing multiple priorities effectively.
  • Detail-oriented with robust organizational skills.
  • Strong proficiency in MS Office products; Salesforce.com experience is beneficial.
Benefits and Compensation

We offer a competitive salary range of $65,000 - $75,000 per year, depending on location and experience. Our benefits package includes medical, dental, vision, life insurance, AD&D, STD/LTD, company matching 401(k), and more. Cutera is an equal opportunity employer and values diversity at our company.


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