Assoc Director, Product Management

3 weeks ago

Brisbane, United States CareDx, Inc. Full time
Job DescriptionJob Description

About Us: At CareDx, we are pioneers in transplant diagnostic solutions and are committed to improving patient outcomes by providing innovative and intelligent solutions throughout the entire patient journey.

Position Overview: We are seeking an Associate Director of Product Management to enhance our order-to-report processes for laboratory testing services, driving customer satisfaction and operational excellence.

Reporting to the Director of Product Experience and Digital Strategy, you will lead initiatives to streamline and optimize the end-to-end order-to-report lifecycle, including test ordering, specimen collection, laboratory processing, customer notifications, and reporting. Your passion for improving customer experiences will directly impact our mission to improve transplant patient outcomes.

Key Responsibilities:

  • Strategic Leadership: Define and execute a clear vision and strategy for the future state of the company's order-to-cash processes, ensuring alignment with the company's overall objectives and customer needs.
  • Process Improvement: Assess and refine the order-to-cash workflow and UX/UI, including ordering portal and EMR, to enhance efficiency, accuracy, and customer experience. Identify opportunities for innovation and leverage best practices to optimize operational performance, develop software requirements specification, and drive prioritization efforts.
  • User Engagement: Actively engage with healthcare practitioners and patients to gather detailed insights and feedback, advocating for their needs within the product and process development. Cultivate strong relationships to ensure our solutions effectively address user pain points.
  • Cross-Functional Collaboration: Work closely with product lifecycle management, engineering, IT, customer service, lab operations, and commercial teams to ensure the seamless integration of improvements and enhancements into existing systems. Facilitate communication to align goals, timelines, and expected outcomes.
  • Performance Metrics: Establish and monitor key performance indicators (KPIs) related to order-to-cash processes, such as customer satisfaction, operational efficiency, and turnaround times. Utilize data-driven insights to inform strategic decisions and continuous improvement initiatives.

Must Haves:

  • Bachelor or Master’s degree in a relevant field.
  • At least five years of experience in customer experience management, specifically related to order-to-cash processes in a clinical diagnostic laboratory or healthcare setting.
  • At least five years of experience in product management for software products
  • Experience with laboratory workflows and testing services
  • Strong analytical skills, attention to detail, and experience in process improvement methodologies.
  • Familiarity with UX research, data analytics, and performance measurement in the context of customer experience.
  • Proven ability to influence cross-functional teams and drive results without direct authority.
  • Excellent verbal and written communication skills, with a strong focus on customer advocacy.
  • Familiarity with Confluence, Jira, ProductBoard, Figma/Miro, Lucidchart or similar tools

  • Associate Director/Director, Drug Product Process Development Development

    3 months ago

    Brisbane, United States Tempest Therapeutics Full time

    Summary and Scope: Tempest is a dynamic clinical-stage oncology company developing innovative therapies to improve patient lives. We are seeking an Associate Director/Director, Drug Product Process Development to join our Technical Operations team. This position will lead the drug product technical development plan for all products in Tempest’s pipeline....

  • Project Management Director

    1 week ago

    Brisbane, California, United States Vera Therapeutics Inc. Full time

    About Vera TherapeuticsVera Therapeutics Inc. is a leading biotechnology company focused on developing treatments for serious immunological diseases. Our mission is to advance treatments that target the source of immunologic diseases, changing the standard of care for patients.Our lead product candidate, atacicept, is a fully humanized fusion protein...

  • Cancer Screening Product Visionary

    5 days ago

    Brisbane, California, United States BioSpace Full time

    Career Opportunity at FreenomeFreenome is a biotech company that develops innovative cancer screening tests using standard blood draws. We utilize a multiomics platform, combining tumor and non-tumor signals with machine learning to detect cancer in its earliest stages.As a Director of Order-to-Cash Solutions, you will play a key role in helping us grow our...

  • Senior Manager Product Analytics

    3 weeks ago

    Brisbane, United States ADT Full time

    Senior Manager, Product AnalyticsRole Overview:We are seeking a Senior Manager, Product Analytics to build and lead a new, small and mighty Product Analytics team within the Chief Business Officer’s organization. This role will be responsible for defining our product analytics strategy and roadmap and partnering with enterprise stakeholders to develop and...

  • Program Development Manager

    1 week ago

    Brisbane, California, United States Freenome Full time

    Transform Cancer Detection with FreenomeFreenome is a pioneering biotech company dedicated to developing innovative tests for cancer detection using standard blood draws. Our multiomics platform combines tumor and non-tumor signals with machine learning to identify cancer in its earliest, most treatable stages.We are driven by a relentless pursuit to save...

  • Director of Order-to-Cash Excellence

    5 days ago

    Brisbane, California, United States CareDx, Inc. Full time

    Job OverviewCareDx, Inc. is seeking a highly skilled Associate Director of Product Management to lead the optimization of our order-to-cash processes for laboratory testing services.About the RoleThis senior leadership position will drive customer satisfaction and operational excellence by streamlining and improving the end-to-end order-to-report lifecycle,...

  • Senior Director of Pharmacovigilance and PV Science

    1 week ago

    Brisbane, California, United States Vera Therapeutics Full time

    OverviewVera Therapeutics is a biotechnology company dedicated to developing treatments for serious immunological diseases.We are seeking a highly experienced Senior Director of Pharmacovigilance and PV Science to lead our efforts in ensuring the safety and efficacy of our products.

  • Medical Director, Global Safety and Pharmacovigilance

    1 week ago

    Brisbane, California, United States Vera Therapeutics Full time

    About Vera TherapeuticsVera Therapeutics is a pioneering biotechnology company dedicated to developing innovative treatments for serious immunological diseases. Our mission is to advance groundbreaking therapies that transform the standard of care for patients.Our Product PipelineAt Vera Therapeutics, we are committed to pushing the boundaries of medical...

  • Associate Director of Clinical Supply

    3 months ago

    Brisbane, United States Tempest Therapeutics Full time

    Summary and Scope: The Associate Director of Clinical Supply plays a critical role in ensuring the timely and efficient delivery of clinical supplies for our clinical trial programs. This individual will oversee clinical supply chain activities, from forecasting and planning to packaging, labeling, and distribution. This position will collaborate closely...

  • Associate Director of Clinical Operations

    1 week ago

    Brisbane, California, United States Tempest Therapeutics Full time

    Job Title: Associate Director of Clinical OperationsWe are seeking an experienced Associate Director of Clinical Operations to join our team at Tempest Therapeutics. This role will play a critical part in overseeing clinical supply chain activities, from forecasting and planning to packaging, labeling, and distribution.The successful candidate will...

  • Senior Director, Immunology Medical Affairs

    1 week ago

    Brisbane, California, United States Vera Therapeutics Full time

    About Vera TherapeuticsVera Therapeutics is a late-stage biotechnology company focused on developing treatments for serious immunological diseases. Our mission is to advance treatments that target the source of immunologic diseases in order to change the standard of care for patients.We are committed to fair and equitable compensation practices and strive to...

  • Market Access Director for Cancer Screening Innovation

    1 week ago

    Brisbane, California, United States BioSpace Full time

    BioSpace is seeking a highly experienced Market Access Director to join our Commercial team. This role will play a critical part in crafting and executing market access strategies that ensure our innovative cancer screening tests are accessible to patients across the US.About BioSpaceAt BioSpace, we're driven by a mission to revolutionize cancer detection...

  • Strategic Product Marketing Leader

    6 days ago

    Brisbane, California, United States ADT Full time

    We are seeking an experienced Strategic Product Marketing Leader to help define and implement our product launch strategy and execution across ADT's lines of businesses.About the RoleThis critical role will be pivotal in defining product positioning, managing product launches in coordination with cross-functional partners, and ensuring strategic alignment...

  • Production Utility

    2 weeks ago

    Brisbane, United States The Chefs' Warehouse Full time

    Job DescriptionJob DescriptionAbout The Chefs' WarehouseThe Chefs' Warehouse, Inc. (http://www.chefswarehouse.com) combines exceptional quality and brand building with broadline food service distribution for more than 35 years. With Protein, Specialty, Produce, and Broadline offerings, we service the most discerning chefs in a hybrid approach of...

  • Go-To-Market Strategy Lead

    1 week ago

    Brisbane, California, United States ADT Commercial Full time

    Job OverviewADT Commercial is seeking a seasoned Go-To-Market Senior Manager to spearhead product launch strategies and execution across its lines of businesses. This role will play a pivotal part in defining product positioning, managing product launches in coordination with cross-functional partners, and ensuring strategic alignment with product and...

  • EHS Manager

    2 weeks ago

    Brisbane, California, United States Entegee Full time

    Entegee is seeking an experienced EHS Specialist to manage and implement environmental, health, and safety programs.Key Responsibilities:Provide EHS support to labs, facilities, and manufacturing under the direction of the Facilities DirectorImplement and monitor EHS programs for compliance with company policies and regulatory requirementsManage hazwaste...

  • Director, Pharmacovigilance Operations Specialist

    1 week ago

    Brisbane, California, United States Vera Therapeutics Full time

    Company OverviewVera Therapeutics (Nasdaq: VERA) is a biotechnology company focused on developing treatments for serious immunological diseases. Our mission is to advance treatments that target the source of immunologic diseases in order to change the standard of care for patients.SalaryThe estimated annual salary for this role is $225,000. Total...

  • Product Lifecycle Manager for Transplant Products

    5 days ago

    Brisbane, California, United States CareDx, Inc. Full time

    OverviewCareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers.

  • Director of Procurement

    1 week ago

    Brisbane, United States Amerit Consulting Full time

    Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health delivery systems in California, seeks an accomplished Procurement Director________________________________________NOTE- THIS IS 100% REMOTE ROLE & ONLY W2 CANDIDATES/NO C2C/1099 *** Candidate must be authorized to work in USA without...

  • Senior Director, Quality Assurance

    1 week ago

    Brisbane, California, United States Vera Therapeutics Full time

    Company Overview:Vera Therapeutics is a late-stage biotechnology company dedicated to developing innovative treatments for serious immunological diseases. With a mission to advance treatments that target the source of these diseases, Vera aims to change the standard of care for patients.The company's lead product candidate, atacicept, is a fully humanized...