Dynamic Night Manager

3 weeks ago


Washington, Washington, D.C., United States Arlo DC Full time
Job Summary

We are seeking a highly skilled and experienced Night Manager to join our team at Arlo DC. As a Night Manager, you will be responsible for the overnight operation of the front desk and ensuring exceptional service is achieved.

Key Responsibilities
  • Front Office Management: Oversee the Front Office Department, including the Lobby Hosts, and ensure seamless operations.
  • Guest Service: Provide outstanding service and create memorable experiences for our guests.
  • Team Leadership: Motivate and develop team members, conduct performance reviews, and provide training and development opportunities.
  • Operational Support: Assist in leading and supervising the operational activities of the front office team, ensuring high standards of service and profit margins.
  • Communication: Communicate effectively with staff, guests, and other departments using various tools and techniques.
  • Problem-Solving: Respond to emergency situations, complete incident reports, and follow up with guests and staff.
Requirements
  • Education: Equivalent to a Hospitality Diploma or Degree, or relevant experience.
  • Experience: Minimum 2-3 years in a management position, preferably in hospitality or customer service.
  • Skills: Strong leadership, communication, and problem-solving skills, with the ability to work independently and as part of a team.
What We Offer
  • Competitive Salary
  • Benefits Package, including medical, dental, vision, and 401K.
  • Tuition Reimbursement


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