Current jobs related to Director of Member Retention Strategy - Long Beach, California - SCAN Health Plan

  • Director of IT Strategy

    2 weeks ago

    Long Beach, California, United States Aimbridge Hospitality Full time

    Job SummaryThe Director of IT Strategy is responsible for providing strategic oversight and direction to help desk support teams, as well as researching and implementing technological solutions. This individual will work to execute IT initiatives and collaborate with the leadership team. Management-level associates are expected to work as much of each...

  • Director of Human Resources Strategy

    2 weeks ago

    Seal Beach, California, United States Dendreon Full time

    About DendreonDendreon Pharmaceuticals is a leading biotechnology company dedicated to making a meaningful impact in the lives of patients with cancer. Our mission is to deliver innovative and effective treatments that improve patient outcomes.Job SummaryWe are seeking a highly experienced and strategic Senior Director of Human Resources to join our team. As...

  • Director of Human Resources Strategy

    1 month ago

    Seal Beach, California, United States Dendreon Full time

    About DendreonDendreon Pharmaceuticals is a leading biotechnology company dedicated to making a meaningful difference in the lives of patients with cancer. Our flagship product, PROVENGE, is a groundbreaking immunotherapy that has revolutionized the treatment of metastatic castrate-resistant prostate cancer.We are seeking a highly skilled and experienced...

  • Marketing Director

    1 month ago

    Long Beach, California, United States Fusion HCR Full time

    Marketing Leadership Opportunity **About the Role** Fusion HCR is seeking a seasoned marketing professional to lead our marketing efforts as Director of Marketing and Communications. This is a unique opportunity to put your mark on our company's marketing strategy and lead a high-performing marketing team. **Key Responsibilities** * Develop and execute a...

  • Marketing Director

    2 weeks ago

    Long Beach, California, United States gpac Full time

    Job Title: Director of Marketing and CommunicationsJob Summary:We are seeking a highly experienced and results-driven Director of Marketing and Communications to lead our marketing and call center teams and enhance our brand presence.Key Responsibilities:Develop and execute a comprehensive marketing strategy aligned with company goals.Oversee the in-house...

  • Director of Port Operations

    2 weeks ago

    Long Beach, California, United States AiLO Logistics Full time

    Job Title: Director of Port OperationsAt AiLO Logistics, we are seeking a seasoned Director of Port Operations to lead our port operations team. As a key member of our leadership team, you will be responsible for overseeing daily activities, developing strategies to improve operational performance, and ensuring compliance with regulatory guidelines.Key...

  • Regional Medical Director

    2 weeks ago

    Long Beach, California, United States Blue Shield of California Full time

    Your RoleThe Regional Medical Director Team is a key component of Blue Shield of California's strategy to improve population health and utilization results for strategic partner medical groups and IPAs.In this role, you will be responsible for leading clinical, utilization, quality, and compliance initiatives for assigned medical groups. This involves...

  • Director of Diagnostic Imaging Services

    3 weeks ago

    Long Beach, California, United States Dignity Health Full time

    Director of Diagnostic Imaging ServicesAt Dignity Health, we are committed to delivering exceptional patient care and advancing the field of medical imaging. We are seeking a highly experienced and skilled Director of Diagnostic Imaging Services to lead our team at St. Mary Medical Center.About the RoleThis is a leadership position that requires a strong...

  • Wealth Management Director

    1 week ago

    Newport Beach, California, United States Bank of Montreal Full time

    Job DescriptionWe are seeking a highly skilled and experienced Family Office Private Wealth Advisor Director to join our team at Bank of Montreal. This is a unique opportunity to leverage your expertise in wealth management and relationship building to drive business growth and deliver exceptional client experiences.Key ResponsibilitiesDevelop and Execute...

  • Director of Diagnostic Imaging Services

    3 weeks ago

    Long Beach, California, United States Dignity Health Full time

    Director of Diagnostic Imaging ServicesDignity Health – St. Mary Medical Center is seeking an experienced leader to oversee Imaging Services, which includes Diagnostic Radiology, Interventional Radiology, Ultrasonography, MRI, and Patient Transport. As Director of Diagnostic Imaging Services, you will lead and inspire a team of over 70 staff members,...

  • Director of Philanthropic Development

    1 month ago

    Long Beach, California, United States Eastridge Full time

    Job Title: Director of Individual GivingEastridge Workforce Solutions is a leading provider of workforce management solutions, committed to connecting skilled professionals with meaningful career opportunities.We are seeking a highly skilled and experienced Director of Individual Giving to join our team. As a key member of our development team, you will be...

  • Behavioral Health Executive Director

    2 weeks ago

    Long Beach, California, United States Stars Behavioral Health Group Full time

    Transformative Leadership OpportunityJoin a pioneering organization that's revolutionizing mental healthcare. As the Senior Director of Public Policy, you'll play a pivotal role in shaping the future of behavioral health services. Our organization has been certified as a Great Place to Work by our employees for 7 years, and we're committed to creating a...

  • Public Sector Field Director

    2 weeks ago

    Long Beach, California, United States Dell Full time

    Job OverviewPublic Sector Field DirectorDell Technologies is seeking a seasoned sales professional to join our Global Alliances Team as a Public Sector Field Director. This role will focus on developing and executing strategic business plans to drive sales growth and revenue expansion in the public sector.Key ResponsibilitiesAs a Public Sector Field...

  • Revenue Management Director

    1 week ago

    Long Beach, California, United States Martin Resorts Full time

    Job SummaryAs a key member of the Martin Resorts team, the Director of Revenue Management will be responsible for developing and implementing a revenue management strategy that drives growth and profitability. This role requires a strong analytical mindset, excellent communication skills, and the ability to work collaboratively with cross-functional...

  • Aerospace Investor Relations Director

    2 weeks ago

    Long Beach, California, United States JetZero, Inc. Full time

    Job Title: Director, Investor RelationsJetZero, Inc. is seeking a seasoned Director of Investor Relations to join our team. As a key member of our leadership team, you will be responsible for developing and executing a comprehensive investor relations strategy to drive capital raising and value accretion.Key Responsibilities:Develop and maintain...

  • Human Resources Manager

    3 weeks ago

    Long Beach, California, United States City of Long Beach Full time

    About the RoleWe are seeking a highly skilled and experienced Human Resources Manager to join our team at the City of Long Beach. As a key member of our HR department, you will be responsible for developing and implementing strategies to enhance employee satisfaction, retention, and overall workplace culture.Key ResponsibilitiesDevelop and implement employee...

  • Human Resources Manager

    1 month ago

    Long Beach, California, United States City of Long Beach Full time

    Job Title: Manager - Human Resources (Employee Experience & Development)About the Role:We are seeking a highly skilled and experienced Manager of Human Resources (Employee Experience and Development) to join our team at the Port of Long Beach. As a key member of our HR team, you will be responsible for developing and implementing strategies to enhance...

  • Operations Director

    1 week ago

    Long Beach, California, United States Compound LB Full time

    Job Title: Director of OperationsLocation:Long Beach, CAOrganization Overview:Compound is a cultural complex in the heart of the Zaferia district of Long Beach, dedicated to the intersection of art, wellness, and community engagement. Our vibrant space promotes connectivity and belonging through contemporary art exhibitions, immersive experiences, classes,...

  • Revenue Management Director

    7 days ago

    Long Beach, California, United States Martin Resorts Full time

    Revenue Management Director Job SummaryMartin Resorts seeks a skilled Revenue Management Director to lead the development and implementation of a revenue management strategy that exceeds budgeted targets and revenue goals annually. The ideal candidate will have a proven track record of creating and executing revenue growth strategies, analyzing data to...

  • Aerospace Investor Relations Director

    1 month ago

    Long Beach, California, United States JetZero, Inc. Full time

    Job Title: Director, Investor RelationsJetZero, Inc. is seeking a highly skilled and experienced Director, Investor Relations to join our team. As a key member of our leadership team, you will be responsible for building and maintaining strong relationships with investors, shareholders, and financial analysts.Key Responsibilities:Develop and implement...

Director of Member Retention Strategy

2 months ago

Long Beach, California, United States SCAN Health Plan Full time
About the Role

This is a critical position at SCAN Health Plan, responsible for developing and executing a comprehensive strategy to maximize member retention and loyalty. The ideal candidate will have a deep understanding of the healthcare industry and a proven track record of success in driving customer retention and loyalty initiatives.

Key Responsibilities
  • Develop and execute a vision and strategy for SCAN's retention program, including goals, objectives, and key performance indicators (KPIs).
  • Manage cross-functional execution of retention operations and campaigns across open enrollment, lock-in, and annual enrollment periods.
  • Conduct analysis of member retention drivers and develop initiatives to improve SCAN's ability to deliver on these drivers.
  • Manage the definition, development, and monitoring of key success metrics and associated return on investment (ROI) analysis.
  • Develop and implement retention enhancements and innovations cross-functionally and within SCAN's ecosystem partners.
  • Utilize customer feedback mechanisms to improve overall service, products, and experience to drive improved retention.
  • Develop and maintain an enterprise-wide service recovery program.
  • Develop and oversee loyalty initiatives that increase SCAN's stickiness with customers and delight customers.
  • Stay up-to-date on trends, best practices, and technologies in customer retention to drive innovation.
  • Develop and maintain a culture of member retention to ensure that retention is interwoven into the fabric of the organization.
Requirements
  • 5-7 years of operational/customer experience, and/or retention, account management, or a similar role, preferably in the healthcare industry.
  • 5 years of leadership experience.
  • Experience with large-scale change management initiatives.
  • Strong organization, time management, and project management skills.
  • PC skills: email, word, excel, visio, powerpoint. Tableau and/or other data analysis and visualization tools preferred.
  • Customer-focused, creative, iterative thinker with strong problem-solving skills.
  • Strong planning, critical thinking, and leadership skills with the ability to motivate and inspire others to achieve targets.
  • Proven background in successful management of innovation and implementation initiatives.
  • Proven background in successful implementation of onboarding and/or retention programs, or similar customer experience types of programs.
  • Experience with Medicare Advantage is preferred.
  • Proficient with data manipulation through Excel or Tableau.
  • Proven background in documenting business, technology, and data requirements.
  • Strong program management skills, using analytics, user research, and other approaches to help make decisions and iterate on overall strategy.
  • Excellent interpersonal, group motivation, and supervisory skills.
  • Excellent written and oral communication skills, including presentation skills.
  • Excellent organizational skills; ability to prioritize multiple and competing tasks, working independently and in a team environment.
  • Experience with coordinating diverse groups of individuals to achieve overall program success.
  • Ability to identify and incorporate Diversity, Equity, and Inclusion goals and tactics within strategic initiatives.
  • Ability to work well in a fast-paced and dynamic environment.
  • Ability to manage multiple competing priorities, rapidly adapt, and respond to customer requests and timeline changes.
  • Ability to plan and manage at both the strategic and operational levels with autonomy while consistently monitoring the key metrics of the business and driving process improvements.