Senior IT Support Specialist
3 days ago
Milestone Technologies, Inc. is seeking a highly skilled Senior IT Support Specialist to join our team. As a key member of our Enterprise Benchtop Services team, you will be responsible for providing top-notch technical support for our laboratory-based computer systems.
Key Responsibilities:
- Provide Windows system administration for laboratory-based computer systems used to control laboratory instruments.
- Work closely with scientific functional groups to install, configure, test, maintain, and troubleshoot lab workstation hardware and software.
- Support upgrading client's lab IT assets from Windows 10 to Windows 11 and ensure proper instrument data management.
- Actively respond to incidents and requests for all laboratory software and systems, performing system administration of both local and enterprise laboratory software and systems.
Requirements:
- 5 years' experience with Windows administration, with experience in a life science, laboratory, and/or regulated (GLP, GCP, GMP) environment highly desirable.
- Windows Operating systems – Win10, 11 Windows Server.
- PC/Laptop Hardware maintenance.
- Software/Hardware trouble-shooting.
- Networking skills – TCP/IP, Windows Domains, Network configurations.
Preferred Skills:
- Experience working with AWS (EC2/S3/Glacier) environments.
- Work experience in research laboratories and regulated environments.
- Preferred experience with administration of LIMS, ELN, and Waters systems.
- Preferred experience with ITIL, ServiceNow.
Compensation:
- The estimated pay range for this position is USD $45.00/Hr - USD $47.00/Hr, and is a non-Exempt role.
- Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
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