Hotel Operations Manager

4 weeks ago


Harrisburg, Pennsylvania, United States HHM Hotels Full time
Job Description

Opportunity: General Manager

As a seasoned hotel professional, you will lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction.

Responsibilities:

Essential Job Functions

  • Recruit, train, and develop a high-performing team of associates, ensuring they meet established brand or hotel standards and HHM core values.
  • Conduct daily property tours and inspections to monitor cost control, property condition, cleanliness, quality of product, and service throughout the hotel.
  • Develop and revise the business plan, annual budget, financial reports, and annual and monthly forecasts that clearly explain operational effectiveness, trends, and variances.
  • Collaborate with the sales leader to create and implement sales and marketing plans.
  • Analyze occupancy and revenue reports, partner with revenue management professionals to identify trends, and implement changes to maximize room revenue.
  • Maintain positive relationships with associates, customers, and the public, communicating regularly with the corporate office and owners.
  • Address associate issues appropriately and in accordance with HHM policies.
  • Participate in community affairs and maintain a positive public image for HHM and the hotel.
  • Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained.
  • Attend corporate meetings, sales trips, and serve on committees as needed.
  • Monitor quality assurance scores and guest feedback, communicating and training associates accordingly.
  • Create action plans to drive a culture of guest service and above-average GSS scores, and remedy guest service deficiencies.
  • Oversee sales department operations and participate in sales calls/client visits.
  • Network with local associations and the Chamber of Commerce to build relationships with community members.
  • Follow sustainability guidelines and practices related to HHM's EarthView program.
  • Perform other duties as requested by management.
Qualifications:

Position Requirements

  • Bachelor's Degree in Business, Hospitality, or a related field.
  • Previous hotel management experience required.
About Company

HHM Hotels is a distinguished and award-winning hotel management and investment company with a portfolio of independent Luxury and Lifestyle, Resorts, Premium Branded, and Branded Select hotels spanning the United States and Canada.

We take pride in operating independent luxury and lifestyle hotels, known for our adeptness, accountability, and entrepreneurial spirit, delivering exceptional market-leading outcomes for a wide array of owners, including private equity firms, publicly traded companies, and family office investors.


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