Service Operations Manager
4 days ago
Job Summary:
As a Service Operations Manager at UPS, you will be responsible for managing the delivery or deployment of contracted services to customers. This involves ensuring that Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met or exceeded. You will collaborate with vendors, customers, and internal support groups to support business products and daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, and more.
Key Responsibilities:
Manage daily facility activities to ensure compliance with government regulations
Collaborate with vendors and customers to support business products and services
Develop and implement strategies to improve efficiency and effectiveness of operations
Perform financial activities such as forecasting, allocations, and adjustments
Identify and recommend opportunities for improving customer relationships and retention
Requirements:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
Must have a strong understanding of business operations and management principles
Must be able to work independently with minimal supervision
Must have excellent communication and interpersonal skills
Must be able to work in a fast-paced environment with multiple priorities and deadlines
What We Offer:
Competitive salary and benefits package
Opportunities for career growth and development
Collaborative and dynamic work environment
Recognition and rewards for outstanding performance
How to Apply:
Apply online at [insert link] or contact our HR department at [insert contact information].
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