Service Operations Manager

4 days ago


Harrisburg, Pennsylvania, United States UPS Full time

Job Summary:

As a Service Operations Manager at UPS, you will be responsible for managing the delivery or deployment of contracted services to customers. This involves ensuring that Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met or exceeded. You will collaborate with vendors, customers, and internal support groups to support business products and daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, and more.

Key Responsibilities:

Manage daily facility activities to ensure compliance with government regulations

Collaborate with vendors and customers to support business products and services

Develop and implement strategies to improve efficiency and effectiveness of operations

Perform financial activities such as forecasting, allocations, and adjustments

Identify and recommend opportunities for improving customer relationships and retention

Requirements:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer

Must have a strong understanding of business operations and management principles

Must be able to work independently with minimal supervision

Must have excellent communication and interpersonal skills

Must be able to work in a fast-paced environment with multiple priorities and deadlines

What We Offer:

Competitive salary and benefits package

Opportunities for career growth and development

Collaborative and dynamic work environment

Recognition and rewards for outstanding performance

How to Apply:

Apply online at [insert link] or contact our HR department at [insert contact information].



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