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Retail Coffee Specialist
2 months ago
Position Overview:
Fellow began as a grassroots initiative and has grown into a renowned global brand, serving customers and distributors across more than 50 countries. We specialize in delivering an exceptional coffee experience to homes through elegantly designed coffee equipment that harmonizes aesthetics with functionality. Our compact team is passionate about maximizing the potential of coffee tools. We are looking for coffee aficionados who prioritize customer satisfaction and are committed to enhancing the home coffee experience.
- Fellowship Thinking places our customers at the forefront of our mission.
- Fellowship Thinking views all goals as shared objectives.
- Fellowship Thinking is dedicated to continuous improvement.
- Fellowship Thinking approaches challenges with optimism.
- Fellowship Thinking advocates for fairness and equality.
Responsibilities:
- Deliver outstanding hospitality to customers, colleagues, vendors, and suppliers.
- Expertly present and demonstrate our product offerings, highlighting various brewing techniques and coffee varieties.
- Maintain up-to-date knowledge of Fellow's product lineup, assisting in the brewing of exceptional coffee through ongoing education via in-house tastings and training sessions.
- Regularly sample coffee from our partner roasters to ensure quality and refine your palate.
- Foster a sense of community within the store by sharing your coffee knowledge and enthusiasm with customers and colleagues.
- Assist team efforts in achieving sales objectives.
- Promote a safe and respectful work environment.
Requirements:
- At least 3 years of experience in a customer-oriented retail position.
- A genuine passion for coffee and the industry; proficiency in crafting high-quality coffee is a plus.
- Reliable, punctual, and consistently high-performing.
- Detail-oriented and attentive to customer needs.
- Willingness to learn, embrace new challenges, and maintain a proactive attitude.
- Eligibility to work in the US and must be 18 years or older.
- Basic proficiency in math and computer skills.
- Flexible availability to work varied shifts, including weekends and holidays.
Benefits:
- Competitive compensation.
- Generous discount on Fellow products.
- Access to premium coffee.
Salary Range: $22-23 per hour
At Fellow, our primary focus is to cultivate a safe, diverse, and fulfilling environment where every individual can thrive authentically. We are committed to building inclusive teams and actively encourage applications from underrepresented communities, including women, individuals of color, LGBTQIA+ members, persons with disabilities, ethnic minorities, immigrants, and veterans.
Fellow is an equal opportunity employer. We do not discriminate based on race, color, gender, sexual orientation, age, religion, nationality, citizenship, disability, ancestry, marital status, veteran status, health condition, or any other category protected by law.
