Customer Solutions Specialist II

6 days ago


Scarborough, Maine, United States Ultra Clean Technology Full time
Customer Solutions Specialist II Job Description

Ultra Clean Technology is seeking a highly skilled Customer Solutions Specialist II to join our team in Scarborough, ME. As a key member of our customer-facing team, you will play a crucial role in ensuring seamless order management and customer satisfaction.

Key Responsibilities:
  • Perform Order Accuracy Review to ensure all order details are accurate and complete.
  • Collaborate with production, quality, sales, and logistics teams to resolve customer complaints and issues in a timely manner.
  • Handle incoming orders from customers, verifying pricing and availability, and coordinating with other departments to ensure timely processing.
  • Coordinate with Sales and Engineering to ensure the SRF is properly completed by customers for all parts to be quoted/processed for the first time.
  • Communicate with customers to manage expectations and build trust, providing clear and proactive updates on order status and delivery times.
  • Maintain accurate records of customer interactions, orders, and complaints, generating reports on key metrics such as order fulfillment rates and customer satisfaction scores.
  • Perform other duties as assigned, including downloading and uploading customer data to and from customer portals.
Requirements:
  • College or Associates Degree preferred.
  • Minimum 2 years customer service experience, with a focus on order management and customer satisfaction.
  • Proficient in Microsoft Office Suite (Excel, Outlook, Word).
  • Experience in the semiconductor industry a plus.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

Ultra Clean Technology is an equal opportunity employer and welcomes diversity in the workplace. We are committed to providing a safe and inclusive work environment for all employees.



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