Product Quality Specialist

2 weeks ago


Bloomington, United States GN Group Full time
Position Title:
Product Quality Engineer

Location:
Bloomington, MN

Employment Type:
Full-time

Job Overview:
As a vital member of the In-Market Quality Team for Hearing NA, your role will involve thorough investigation, diagnosis, and analysis of product hardware, software, and system complaints. You will address customer issues while gathering insights to enhance product quality and minimize costs associated with poor quality.

Key Responsibilities:
1. Employ hands-on troubleshooting techniques and data-driven insights to assess reported symptoms and product deficiencies.
2. Lead quality monitoring activities for new product launches, coordinating returns and investigating product issues.
3. Collaborate with cross-functional teams, including Sales, Operations, R&D, and Global Quality, to resolve customer complaints effectively.
4. Identify opportunities for product quality enhancements and engage in discussions with Operations and R&D.
5. Implement new tools and processes to improve troubleshooting and investigation methods.
6. Address technical challenges at a system level, providing structured insights for product and customer quality improvements.
7. Manage complaint cases and utilize GN Hearing's ERP system to support investigations and product returns.

Competencies:
- Customer-focused with a strong commitment to quality.
- Excellent critical thinking and problem-solving abilities.
- Strong analytical skills with a focus on data-driven quality improvements.
- Exceptional communication and interpersonal skills.
- Ability to work collaboratively in a team environment and independently.
- Self-motivated with a proactive approach to challenges.
- Highly organized with effective time management skills.

Qualifications:
Education:
Bachelor’s degree in a relevant field.

Experience:
- 1-2 years in medical or consumer electronics quality systems.
- Familiarity with Complaints, NCR, and CAPA Quality systems.
- Experience in regulated environments (ISO 13485:2016, ISO 9001, FDA QSR).
- Proficient in data analysis.

Work Environment:
Manufacturing facility and office setting.

Physical Requirements:
Ability to sit, stand, lift, bend, and reach, with a maximum lifting limit of 20 lbs.

About GN Group:
At GN Group, we are dedicated to transforming lives through innovative sound solutions. We value our employees and offer competitive benefits, including generous PTO, 401k matching, and support for family members in need of hearing aids. We are an equal opportunity employer committed to fostering cultural diversity in the workplace.

  • Bloomington, United States Sterling Engineering Inc. Full time

    Job DescriptionJob DescriptionTitle: Quality Product SpecialistLocation: Bloomington, ILOverview:Sterling has helped build careers for thousands for professionals like yourself. Our expert recruiters support you at every step in the process and as a Best of Staffing company, Sterling provides exciting work with exceptional employers across the U.S.Hire Type:...

  • Product Specialist

    3 days ago


    Bloomington, United States Royal South Toyota Mazda Volvo Full time

    Job OverviewWe are seeking a highly motivated and detail-oriented Product Specialist to join our team at Royal South Toyota Mazda Volvo. As a Product Specialist, you will play a crucial role in providing excellent customer service and expert knowledge on our wide range of products.Key ResponsibilitiesAssist customers in selecting the right products for their...

  • Product Specialist

    1 month ago


    Bloomington, United States Royal South Toyota Mazda Volvo Full time

    Job DescriptionJob DescriptionDescription of the Role:We are seeking a highly motivated and detail-oriented Product Specialist to join our team at Royal South Toyota Mazda Volvo. As a Product Specialist, you will play a crucial role in providing excellent customer service and expert knowledge on our wide range of products.  We need individuals who are...

  • Product Specialist

    2 weeks ago


    Bloomington, United States Royal South Toyota Mazda Volvo Full time

    Description of the Role: We are seeking a highly motivated and detail-oriented Product Specialist to join our team at Royal South Toyota Mazda Volvo. As a Product Specialist, you will play a crucial role in providing excellent customer service and expert knowledge on our wide range of products. We need individuals who are charismatic and love speaking with...


  • Bloomington, Indiana, United States Delta Personnel Services Full time

    Job OverviewPOSITION SUMMARY:The Quality Assurance Specialist in the Manufacturing sector is integral to guaranteeing the integrity and quality of products prior to distribution. The primary objective is to detect and rectify any defects or discrepancies from established quality benchmarks to uphold superior product standards.PRIMARY DUTIES:Conduct...


  • Bloomington, United States Cook Medical Full time

    About the RoleThe Quality Assurance Specialist at Cook Medical serves as the lead quality representative of certain product lines within product development, manufacturing, post-market surveillance, and/or CAPA. This role is responsible for ensuring the highest level of quality and compliance with regulatory requirements.Key ResponsibilitiesPerform work per...


  • Bloomington, United States Cook Medical Full time

    Position Overview The Molding Production Specialist is accountable for the fabrication of products in alignment with our established quality management framework. This role is pivotal in ensuring that all manufacturing processes comply with the business's operational practices while upholding our quality assurance standards. Key Responsibilities ...


  • Bloomington, Indiana, United States Cook Full time

    Position Overview:The Customer Quality Assurance Specialist at Cook Medical plays a vital role in managing interactions with clients concerning product or service grievances. Work Schedule:Monday to Friday, from 8:00 AM to 4:30 PM. Key Responsibilities:1. Engage with clients to address and resolve product-related issues.2. Ensure effective communication...


  • Bloomington, Illinois, United States Booz Allen Hamilton Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at Booz Allen Hamilton. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality and reliability of our software systems and applications.Key ResponsibilitiesCollaborate with cross-functional teams to deploy internal-use applications,...


  • Bloomington, Illinois, United States Booz Allen Hamilton Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at Booz Allen Hamilton. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality and reliability of our software systems and components.Key ResponsibilitiesCollaborate with cross-functional teams to deploy internal-use applications,...


  • Bloomington, Indiana, United States Cook Medical Full time

    Job SummaryAs an Extrusion Production Specialist at Cook Medical, you will play a vital role in ensuring the efficient operation of our production area. This is an exciting opportunity to join our team and contribute to the success of our company.Key Responsibilities• Assist in the operation of production equipment to maintain high-quality standards•...


  • Bloomington, Illinois, United States Booz Allen Hamilton Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at Booz Allen Hamilton. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality and reliability of our software systems and applications.Key ResponsibilitiesCollaborate with cross-functional teams to deploy internal-use applications,...


  • Bloomington, United States General Dynamics Mission Systems Full time

    Basic QualificationsA Bachelor's degree in Engineering or a closely related field, or equivalent experience is mandatory. CLEARANCE REQUIREMENTS: A Department of Defense Secret security clearance is necessary within a reasonable timeframe. Selected candidates will undergo a U.S. Government security investigation and must meet eligibility criteria for access...


  • Bloomington, United States Penske Automotive Full time

    Penske Automotive Group is seeking a knowledgeable and personable BMW Product Specialist to enhance our team and provide exceptional customer service.JOIN OUR TEAMAt Penske Automotive Group (PAG), we are dedicated to fostering a positive and dynamic work environment that encourages excellence and achievement. Our goal is to deliver the highest quality...


  • Bloomington, United States The Salvation Army Full time

    The Salvation ArmyAs a Store Production Specialist, your responsibilities will include:Task Management: Assigning, guiding, and ensuring the completion of daily tasks for production and department personnel, including maintaining cleanliness.Training: Instructing new staff on production standards and operational procedures.Quality Assurance: Conducting...


  • Bloomington, Illinois, United States Maxliderbros Full time

    Join Our Team as an Automotive Production SpecialistMaxlider Brothers Customs is seeking a skilled automotive production specialist to enhance our team of Bronco builders. We are in search of a candidate with experience in truck assembly, particularly with Broncos.As a prominent name in the Bronco and Ford truck restoration industry, Maxlider is dedicated to...


  • Bloomington, Illinois, United States Airgas Full time

    Job SummaryWe are seeking a highly motivated and experienced Medical Sales Specialist to join our team at Airgas. As a Medical Sales Specialist, you will be responsible for selling medical products and equipment to existing and prospective customers, developing and implementing market plans and sales strategies for the assigned territory, and ensuring...


  • Bloomington, United States Ferrero Full time

    Company Description: Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno and Kinder Surprise. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the...


  • Bloomington, Indiana, United States Cook Group Full time

    About the Role:The Quality Assurance Specialist at Cook Group serves as the lead quality representative of certain product lines within product development, manufacturing, post-market surveillance, and/or CAPA. This role is responsible for ensuring the highest level of quality in our products and processes.Key Responsibilities:Perform work per external and...


  • Bloomington, United States Ferrero Full time

    Company Description:  Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more...