Product Quality Specialist
2 weeks ago
Product Quality Engineer
Location:
Bloomington, MN
Employment Type:
Full-time
Job Overview:
As a vital member of the In-Market Quality Team for Hearing NA, your role will involve thorough investigation, diagnosis, and analysis of product hardware, software, and system complaints. You will address customer issues while gathering insights to enhance product quality and minimize costs associated with poor quality.
Key Responsibilities:
1. Employ hands-on troubleshooting techniques and data-driven insights to assess reported symptoms and product deficiencies.
2. Lead quality monitoring activities for new product launches, coordinating returns and investigating product issues.
3. Collaborate with cross-functional teams, including Sales, Operations, R&D, and Global Quality, to resolve customer complaints effectively.
4. Identify opportunities for product quality enhancements and engage in discussions with Operations and R&D.
5. Implement new tools and processes to improve troubleshooting and investigation methods.
6. Address technical challenges at a system level, providing structured insights for product and customer quality improvements.
7. Manage complaint cases and utilize GN Hearing's ERP system to support investigations and product returns.
Competencies:
- Customer-focused with a strong commitment to quality.
- Excellent critical thinking and problem-solving abilities.
- Strong analytical skills with a focus on data-driven quality improvements.
- Exceptional communication and interpersonal skills.
- Ability to work collaboratively in a team environment and independently.
- Self-motivated with a proactive approach to challenges.
- Highly organized with effective time management skills.
Qualifications:
Education:
Bachelor’s degree in a relevant field.
Experience:
- 1-2 years in medical or consumer electronics quality systems.
- Familiarity with Complaints, NCR, and CAPA Quality systems.
- Experience in regulated environments (ISO 13485:2016, ISO 9001, FDA QSR).
- Proficient in data analysis.
Work Environment:
Manufacturing facility and office setting.
Physical Requirements:
Ability to sit, stand, lift, bend, and reach, with a maximum lifting limit of 20 lbs.
About GN Group:
At GN Group, we are dedicated to transforming lives through innovative sound solutions. We value our employees and offer competitive benefits, including generous PTO, 401k matching, and support for family members in need of hearing aids. We are an equal opportunity employer committed to fostering cultural diversity in the workplace.
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