Desktop Support Specialist

4 weeks ago


Wallingford, Connecticut, United States Tekfortune Inc Full time
Job Summary:

As a Desktop Support Specialist at Tekfortune Inc, you will be responsible for providing top-notch technical support to our end-users. This role requires a strong understanding of desktop and laptop hardware, as well as software configuration and troubleshooting.

Key Responsibilities:

Install and configure desktops, laptops, and mobile devices
Perform break-fix, desk-side support, and data migration
Provide onsite technical assistance to end-users
Identify potential issues and take action to prevent them
Manage the ticket queue and ensure tickets are resolved within the defined service level agreement

Requirements:

Minimum 1-3 years of technical experience in providing quality services to end-users
Strong understanding of desktop and laptop hardware, as well as software configuration and troubleshooting
Excellent communication and problem-solving skills

What We Offer:

Competitive salary and benefits package
Opportunities for professional growth and development
Collaborative and dynamic work environment

How to Apply:

If you are a motivated and detail-oriented individual with a passion for technical support, please submit your application, including your resume and a cover letter, to [insert contact information].

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