Branch Operations Coordinator
4 weeks ago
About this role:
At Wells Fargo, we're seeking a skilled Branch Operations Coordinator to join our National Branch Network team within the Consumer, Small & Business Banking division. As a key member of our team, you'll play a vital role in supporting customer experience and operational activities.
Key responsibilities:
- Process and approve teller transactions accurately, while sharing digital solutions and making introductions to bankers.
- Complete operational tasks efficiently, minimizing risks under established policies.
- Perform routine to moderately complex transactional, operational, and customer support tasks, leveraging knowledge of bank procedures and products.
- Support the Branch manager in operational tasks and scheduling.
- Resolve issues related to daily operations of the teller line, under direction of regional banking management.
- Support customers and employees in resolving or escalating concerns or complaints.
- Provide excellent service to customers and individuals, demonstrating care, building relationships, and completing requested transactions.
- Identify information and services to meet customers' financial needs.
- Motivate a diverse team to achieve full potential and meet established business objectives.
Requirements:
- 2+ years of customer service and issue resolution experience or equivalent demonstrated through work experience, training, military experience, or education.
Preferred qualifications:
- Ability to provide strong customer service while listening, eliciting information, and comprehending customer issues.
- Ability to educate and connect customers to technology and share the value of mobile banking options.
- Ability to interact with integrity and professionalism with customers and employees.
- Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
- Cash handling experience.
- Well-organized, independent, and able to prioritize in a fast-paced environment.
- Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
- Relevant military experience, including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
- Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
- Motivate others to achieve full potential and meet established business objectives.
Working conditions:
- Ability to work a schedule that may include most Saturdays.
- This position is not eligible for Visa sponsorship.
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