Global Operations Strategist

4 weeks ago


Whitehouse Station, New Jersey, United States Chubb Full time

About Us



Chubb is a world leader in insurance with operations in 54 countries, providing commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.



The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise, and local operations globally.



Job Description

Global Operations Strategist

This is a highly visible role that requires a dynamic leader to head up our Global Operations team, focusing on Core Application Integrations, API Management, and Business Process Management (BPM). The ideal candidate will have experience and expertise spanning application development, API integrations, and business continuity best practices to define and drive operational excellence across our global footprint.



The Global Operations Strategist will leverage their engineering and architecture expertise to strategize and drive solution execution around key initiatives, including SLA management, ensuring expanded uptime and reducing time to react and time to repair issues. This role will engage with key executive stakeholders and team members across business, operations, and technical teams to lead global efforts around issue triage and resolution.



Key Responsibilities


  • Foster a collaborative and results-oriented culture built on focus, open communication, and ethical practices.
  • Drive the strategic execution of our global operations, championing ownership and accountability to ensure Integration Platforms within Global Core Platforms Engineering achieve their objectives.
  • Oversee planning, direction, and coordination of support and maintenance for medium to large-scale integration platforms, utilizing expertise in API Management tools, Integration platforms (e.g., MuleSoft, Boomi), and Scripting languages (e.g., Python, Bash). Ensure high-quality delivery within budget and timeframes.
  • Design and implement a comprehensive IT Operations Service Management framework, leveraging knowledge of the ITIL framework, ServiceNow, and Monitoring & Alerting tools. Ensure 24/7 availability aligned with defined SLAs and SLOs, and lead efficient incident management.
  • Leverage Docker and container orchestration tools (e.g., Kubernetes) to manage deployment and orchestration of containerized applications. Ensure timely availability of products and services in production and non-production environments.
  • Drive continuous support for strategic technological platforms across business segments.
  • Champion cross-functional project success through adherence to Chubb's program delivery framework.
  • Identify, recommend, and implement best practices to streamline full-scale ITSM services and enhance business continuity.
  • Expand Chubb's Operations engineering team across the US, India, Greece, and Mexico.
  • Establish a robust structure for continuous service delivery and operation, adapting roles and responsibilities for a high-functioning team.
  • Engage with delivery teams to establish optimal monitoring and alerting strategies. Collaborate with stakeholders to ensure operations align with current and future business needs.
  • Uphold corporate technology standards, guidelines, and best practices regarding information technology, application security, data privacy, data integrity, and architecture.
  • Establish dashboards using ServiceNow and other tools for platform and service health visibility. Prepare and present executive updates and recommendations regarding technology delivery.


Salary and Benefits

The estimated salary for this role is $146,500 to $240,000, depending on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, which can be found at Chubb Benefits.



This range is specific to Jersey City, NJ, and may not be applicable to other locations.



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