Reservations Coordinator

3 weeks ago


New Orleans LA USA, United States Hei Hotels Full time
About Us

The Astor Crowne Plaza New Orleans is a luxury hotel located in the heart of the French Quarter. We offer elegant accommodations, free Wi-Fi, and a range of amenities including a fitness center and outdoor pool. Our associates are family, not just employees, and we offer a range of benefits including complimentary uniforms and meals.

We are committed to building a diverse and inclusive workplace, and we encourage applicants from all backgrounds to apply.

Job Summary

The Reservations Agent will be responsible for assisting guests during the reservation process. This includes answering phone calls, greeting prospective guests, and providing information about hotel availability and amenities. The ideal candidate will have excellent communication skills and be able to work in a fast-paced environment.

Responsibilities

  • Answer phone calls and greet prospective guests in a friendly manner
  • Provide information about hotel availability and amenities
  • Assign reservations based on guest preferences and availability
  • Handle complaints and negotiate resolutions
  • Comply with attendance rules and be available to work on a regular basis


Qualifications

  • Excellent communication skills
  • Ability to work in a fast-paced environment
  • Ability to access and input information using a computer system
  • Ability to establish and maintain effective working relationships with associates and guests


Benefits

We offer a range of benefits including competitive pay, comprehensive health insurance, and a 401(k) savings plan. We also offer a range of perks including discounted hotel rates and pet insurance.

We are an equal opportunity employer and welcome applicants from all backgrounds.

We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.



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