Medicaid Claims Specialist

13 hours ago


Albany, New York, United States ALTA IT Services Full time
Medicaid Support Specialist Opportunity

We are seeking a highly skilled and customer-focused Medicaid Support Specialist to join our team at ALTA IT Services.

Key Responsibilities:

  • Takes and processes transactions by telephone, internet, and correspondence from customers and representatives
  • Enters and maintains database records of customer profiles and prepares and maintains status reports
  • Acts as liaison for customers
  • Maintains knowledge of company products and customer service processes

Requirements:

  • High School Diploma or GED
  • 2+ years of customer service experience
  • Strong Microsoft Office skills (Word, Excel, PowerPoint)
  • Strong telephone and verbal communication skills
  • Customer focus and adaptability to different personality types
  • Ability to multi-task and manage time effectively

What We Offer:

  • Hybrid work arrangement (4 days a month)
  • Opportunity to work with a Fortune 100 company in the federal space
  • Chance to develop knowledge and skills in Medicaid claims and customer service

Location: Riverview Center, Menands, NY



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