Medicaid Claims Specialist
13 hours ago
We are seeking a highly skilled and customer-focused Medicaid Support Specialist to join our team at ALTA IT Services.
Key Responsibilities:
- Takes and processes transactions by telephone, internet, and correspondence from customers and representatives
- Enters and maintains database records of customer profiles and prepares and maintains status reports
- Acts as liaison for customers
- Maintains knowledge of company products and customer service processes
Requirements:
- High School Diploma or GED
- 2+ years of customer service experience
- Strong Microsoft Office skills (Word, Excel, PowerPoint)
- Strong telephone and verbal communication skills
- Customer focus and adaptability to different personality types
- Ability to multi-task and manage time effectively
What We Offer:
- Hybrid work arrangement (4 days a month)
- Opportunity to work with a Fortune 100 company in the federal space
- Chance to develop knowledge and skills in Medicaid claims and customer service
Location: Riverview Center, Menands, NY
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