Hotel Reception Manager
2 days ago
Atrium Hospitality is a leading hospitality company that values teamwork, passion, and appreciation. We are seeking a Front Desk Associate to join our team at the Chateau on the Lake hotel in Branson, MO.
Job Summary:
We are offering a competitive salary of approximately $40,000 per year for this full-time position. As a Front Desk Associate, you will be responsible for providing excellent customer service to our guests, responding to their needs, and ensuring their stay with us is memorable. If you have a passion for hospitality and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity.
About the Role:
As a Front Desk Associate, you will be the face of our hotel and the first point of contact for our guests. You will be responsible for checking guests in and out, handling room assignments, and resolving any issues that may arise during their stay. You will also be required to work closely with other departments to ensure seamless communication and exceptional service delivery. Our ideal candidate will have excellent communication skills, be able to multitask effectively, and possess a strong commitment to delivering high-quality service.
Key Responsibilities:
- Provide exceptional customer service to guests
- Respond to guest inquiries and resolve issues promptly
- Process guest check-ins and check-outs efficiently
- Handle room assignments and key card distribution
- Work collaboratively with other departments to ensure seamless communication and service delivery
- Maintain a clean and organized front desk area
- Perform other duties as assigned by management
Requirements:
- High school diploma or equivalent required
- Previous customer service experience preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and conflict resolution skills
- Basic math skills and accuracy when handling cash and credit transactions
Benefits:
- Competitive salary of approximately $40,000 per year
- Opportunity to work in a dynamic and growing hospitality company
- Comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and holidays
- Career development opportunities
What We Offer:
- A supportive and collaborative work environment
- Opportunities for professional growth and development
- Recognition and rewards for outstanding performance
- Access to training and resources to enhance your skills and knowledge
- Discounts on hotel stays and amenities
How to Apply:
To apply for this exciting opportunity, please submit your application through our website.
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