Patient Access Coordinator I

2 weeks ago

Sheffield Lake, Ohio, United States University Hospitals Full time
Overview

As a vital member of our esteemed healthcare team, Patient Access Coordinators deliver essential administrative assistance. They are the initial point of contact for patients, embodying warmth, engagement, and professionalism. These specialists proactively address patient needs, ensuring a welcoming atmosphere through verbal greetings, eye contact, and positive body language. In this prominent role, they collaborate with departmental teams and interact with patients, families, and healthcare providers.
Key Responsibilities
  • Conduct face-to-face or telephone interviews to register and instruct patients.
  • Accurately enter and verify medical, demographic, insurance, financial, and business information to maintain the integrity of the master patient index and facilitate accurate claims.
  • Prepare standard patient materials such as forms, labels, brochures, and surveys.
  • Safeguard confidential health records, process physician orders, and schedule patient appointments.
  • Identify the need for interpreter services and communicate this to the appropriate parties.
  • Educate patients about third-party coverage and financial responsibilities.
  • Discuss potential payment options and connect patients with financial counselors as necessary. Collect and manage co-pays, deductibles, and other patient payments.
  • Maintain a thorough understanding of legal and compliance requirements within the Patient Access Services framework.
  • Address a wide range of patient inquiries regarding services and logistics to optimize patient access to care.
  • Assist patients in accessing their My UH Care Personal Health Record.
  • Ensure productivity and quality standards are met consistently.
  • Stay informed about computer systems, insurance regulations, and departmental policies and procedures.
Additional Duties
  • Collaborate effectively with other staff and providers to enhance patient experience and departmental efficiency.
  • Participate actively in emergency preparedness initiatives.
  • Maintain a tidy and organized workspace.
  • Be adaptable to cross-training for various duties as assigned.
  • May be required to work at alternative locations.
  • Fulfill other assigned responsibilities as needed.
  • Adhere to all organizational policies and standards.
  • Refer to departmental documentation for specific duties during orientation.
  • Comply with all regulations regarding the secure handling of Protected Health Information (PHI).
Qualifications
Education
  • High School Diploma or GED (Required)
  • Associate's Degree or progress towards a degree (Preferred)
  • Knowledge of Medical Terminology (Preferred)
Experience
  • Minimum of 1 year in a call center, patient registration, scheduling, office, banking, customer service, or related medical field with computer usage (Required)
Skills and Abilities
  • Proficient in using PCs, MS Office, and general office equipment (Required)
  • Excellent data entry and keyboarding skills (Required)
  • Detail-oriented with strong analytical and problem-solving abilities (Required)
  • Exceptional client service, communication, and relationship-building skills (Required)
  • Able to work independently and collaboratively in a fast-paced environment (Required)
  • Strong written and verbal communication skills with attention to detail (Required)
  • Professional demeanor and conduct (Required)
Physical Requirements
  • Occasional standing and walking
  • Constant sitting
  • Rarely lifting or carrying up to 20 lbs
  • Frequent repetitive motions and eye/hand/foot coordination
Travel Requirements
  • Up to 10%

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