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Patient Access Coordinator I
2 months ago
As a Patient Access Representative, you will play a crucial role in supporting our esteemed healthcare team by delivering exceptional administrative assistance. This position serves as the initial point of contact for patients, embodying warmth, engagement, and professionalism. You will proactively address patient needs and ensure a welcoming atmosphere through effective communication and body language. In this prominent role, you will collaborate with departmental teams and interact with patients, families, and healthcare professionals.
Key Responsibilities
- Conduct interviews and register patients in person or via telephone.
- Accurately enter and verify medical, demographic, insurance, financial, and business information to maintain the integrity of the master patient index and facilitate accurate claims.
- Prepare standard patient materials, including forms, labels, brochures, and surveys.
- Safeguard confidential health records, process physician orders, and manage patient scheduling.
- Identify the need for interpreter services and communicate effectively with patients.
- Educate patients about third-party coverage and financial responsibilities.
- Discuss potential payment options and connect patients with financial counselors as necessary. Collect and process co-pays, deductibles, and other payments.
- Maintain knowledge of legal and compliance requirements within the Patient Access Services (PAS) framework.
- Address a variety of patient inquiries regarding services and logistics to optimize access to care.
- Assist patients in utilizing the My UH Care Personal Health Record.
- Ensure productivity and quality standards are met.
- Stay informed about computer systems, insurance regulations, and UH/PAS policies and procedures.
- Collaborate as a team member with other staff and providers to enhance patient experience and departmental efficiency.
- Participate in emergency preparedness initiatives.
- Maintain a tidy and organized workspace.
- Be cross-trained for additional responsibilities as assigned.
- Comply with all policies and standards.
- Adhere to protocols for the secure handling of Protected Health Information (PHI).
Education
- High School Diploma or GED (Required)
- Associate's Degree or progress towards a degree (Preferred)
- Knowledge of Medical Terminology (Preferred)
- Minimum of 1 year in a call center, patient registration, scheduling, office, banking, customer service, or related medical field with computer usage (Required)
- Proficient in using PCs, MS Office, and general office equipment (Required)
- Strong keyboarding and data entry skills (Required)
- Detail-oriented with strong analytical and problem-solving abilities (Required)
- Excellent client service, communication, and relationship-building skills (Required)
- Able to work independently and collaboratively in a fast-paced environment (Required)
- Strong written and verbal communication skills (Required)
- Professional demeanor (Required)
- Occasional standing and walking
- Constant sitting
- Rare lifting or carrying of up to 20 lbs
- Frequent talking and hearing
- 10% travel may be required
